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Avaya 33810X Exam Syllabus Topics:

Avaya Aura® Contact Center Solution Design Sample Questions:

Question 1

An IT manager wants a Callback offer leveraging AACC scripting and Web services, as well as the outbound capability of AACC.
What Is this solution called?

A. Call Completion No Reply (CCNR)
B. Call Back Assist (CBA)
C. Call Completion Busy Subscriber (CCBS)
D. Call Back Request (CBR)

Question 2

Refer to the exhibit.

AACC allows the use of campaigns for Sales or Marketing purposes.
Which statement about Outbound campaigns is true?

A. Agent Scripts are loaded Into Agent Desktop from the CCMA Database. 3-C
B. Agent Scripts are loaded Into Agent Desktop from the CCT Database. 1-C
C. Agent Scripts are loaded Into Agent Desktop from the CCMS Database. 2-C
D. Agent Scripts are loaded Into Agent Desktop from the CCMM Database. 4-C

Question 3

An Avaya representative knows the sales cycle, and uses It regularly to get a good understanding problems and quantify the costs.
Which statement describes the Qualification step?

A. It Is a discussion driver to help draw out and Identify the problem(s) to be solved.
B. It proposes, communicates, and agrees upon the detailed solution.
C. It is the final Invoice that serves as the formal contract acknowledgement.
D. It documents the details, and quantifies the cost.

Question 4

The IT manager installed AACC on physical servers. Which identifier is used for the creation of licenses?

A. IP Address
B. Customer name
C. MAC Address
D. Host ID

Question 5

The CEO of a service company wants context rich information that Is Important for better customer experience.
Which development platform allows customers to add new capabilities to their solution?

A. Avaya Applications Platform
B. Avaya Breeze™
C. Avaya Experience Portal Platform
D. Avaya Performance Applications Platform

Solutions: