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ServiceNow CIS-RC Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Audit and Advanced Audit | 5% | - Roles and responsibilities - Audit lifecycle - Audit architecture |
| Risk and Advanced Risk | 25% | - Advanced risk assessment - Risk record lifecycles - Configuration and automation - Risk framework and scoring |
| Entity Framework | 20% | - Entity architecture and relationships - Entity type and class approach - Entity scoping overview |
| Common Elements and Extended Capabilities | 8.33% | - Integrations and content packs - Platform common features - Regulatory Change Management - Continuous monitoring |
| Policy and Compliance | 25% | - Compliance supporting processes - Configuration and setup - Architecture and components - Record lifecycles |
| GRC Overview | 11.67% | - Technical overview - Key terminology - GRC positioning and framework |
| Implementation Planning | 5% | - Implementation checklist - Use cases and requirements - Personas, groups, and roles |
ServiceNow Certified Implementation Specialist - Risk and Compliance Sample Questions:
1. Which filter navigation syntax displays the table in list view within a separate browser tab?
A) Tablename.List
B) Tablename.LIST
C) Tablename.list
D) Tablename_LIST
2. You are working with your customer to determine necessary audit management workflow configurations. What should they know about the approval process for audit engagements? (Choose three.)
A) If the engagement is rejected, it automatically moves back to the Fieldwork state.
B) If the engagement is approved and there are no remaining open tasks or issues, it automatically moves into the Closed state.
C) If the engagement is approved and there are remaining open tasks or issues, it automatically moves into the Fieldwork state.
D) If the engagement is approved and there are remaining open tasks or issues, it automatically moves into the Follow Up state.
E) If the engagement is rejected, it automatically moves into the Scope state.
3. What type of customers may you encounter? (Choose three.)
A) Organization implementing ServiceNow GRC to help ease their Customer Service organization (using other tools to manage other processes)
B) Organization with little to nothing in place already (implementing one or more core ServiceNow GRC applications)
C) Organization implementing ServiceNow GRC to help ease their Help Desk organization (using other tools to manage other processes)
D) Organization recently acquired and had some bad audit findings (using ServiceNow GRC to help restart their process)
E) Organization undergoing a full GRC transformation (implementing all three core ServiceNow GRC applications at once or in a phased approach)
4. Which GRC application would you use to manage internal or external consultancy processes that aim to prove the effectiveness of controls?
A) Vendor Risk Management
B) Risk Management
C) Policy and Compliance Management
D) Audit Management
5. Why would you create Entity classes?
A) To show relationships between Entities and Policies and map them directory to Citations
B) To show relationships between tables or objects you are tracking that doesn't otherwise exist anywhere in ServiceNow
C) To be assigned to Control Objectives, which generate Controls for every Entity listed in the Entity class
D) To be assigned to risk statements, which generate risks for every Entity listed in the Entity Class
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A,B,C | Question # 3 Answer: A,B,D | Question # 4 Answer: C | Question # 5 Answer: C |
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