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Peoplecert CMS7 Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation Sample Questions:

1. Which of the following is an example of capabilities?

A) Menu driven range of facilities used to access service requests
B) Calls to the service desk to register standard changes
C) Software to allow programmers to debug code
D) A software update downloaded automatically to all laptops in an organization

2. A Process Owner has been identified with an "I" in a RACI matrix. Which of the following would be expected of them?

A) Tell others about the progress of an activity
B) Perform an activity
C) Be kept up to date on the progress of an activity
D) Manage an activity

3. What does a service always deliver to customers?

A) Resources
B) Applications
C) Value
D) Infrastructure

4. Understanding what to measure and why it is being measured are key contributors to which part of the Service Lifecycle?

A) Service Design
B) Service Operation
C) Service Strategy
D) Continual Service Improvement

5. Where should details of a Workaround always be documented?

A) The IT Service Continuity Plan
B) The Problem Record
C) The Service Level Agreement (SLA)
D) The Availability Management Information System

Solutions: