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Salesforce FS-Con-101 Exam Syllabus Topics:

Salesforce Certified Field Service Consultant Sample Questions:

Question 1

Time sheet entries can be associated to which two objects? Choose 2 answer

A. Work order
B. assigned resources
C. Work order line item
D. Service resource

Question 2

Universal Containers wants to reduce its mean-time-to-service.
Which three Field Service processes should a Consultant recommend to accomplish this goal? Choose 3 answers

A. Scheduling
B. Adjust Scheduling Policy
C. Dispatching
D. Knowledge Base
E. Customer Entitlements

Question 3

The CFO for Universal Containers wants Work Orders to remain open until the Customer Service Report is signed.
Which two configurations should a Consultant implement to prevent Work Orders from being closed?
Choose2 answers

A. Custom Approval Process on Work Orders
B. Custom Validation Rule on Work Orders
C. Custom Work Order Escalation Rules
D. Custom Work Order Status

Question 4

Northern Trail Outfitters wants to report on its Assets and reflect their attributes including hierarchical relationships.
How should the Consultant meet this requirement?

A. Usethe Assets without Products report.
B. Create custom reports and reference the Parent Asset and Root Asset fields.
C. Use standard reports and reference the Parent Asset and Root Asset fields.
D. Enable and customize the View Asset Hierarchy action.

Question 5

Service Appointments in a "Cannot Complete" status may indicate that an additional part or expert assistance is needed to complete the work. Universal Containers defined that Service Appointments in a "Cannot Complete" status are unable to be rescheduled or unscheduled for history tracking purposes.
Which two items should the Consultant recommerd to meet the requirement?
Choose 2 answers

A. Ensure that Status Transitions are configured to allow the status update from "CannotComplete" to
"Scheduled."
B. Define "Cannot Complete" as a Pinned Starus for Auto-Dispatch Services
C. Define "Cannot Complete" as a Pinned Status for Scneduling and Optimization Services
D. Ensure that Status Transitions are configured to prevent the up3Ste from "Cannot Complete" to

Solutions: