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ISEB ISEB-ITILV3F Exam Syllabus Topics:

ISEB ITIL Foundation Certificate in IT Service Management Sample Questions:

1. Which of the following statements BEST describes a Definitive Media Library (DML)?

A) A secure library where definitive authorised versions of all media Configuration Items (CIs) are stored and protected
B) A secure location where definitive hardware spares are held
C) A secure library where definitive authorised versions of all software and back-ups are stored and protected
D) A database that contains definitions of all media Configuration Items (CIs)

2. Which of the following is the CORRECT description of the Seven R's of Change
Management?

A) A set of questions that should be asked to help understand the impact of Changes
B) A definition of the roles and responsibilities required for Change Management
C) A set of questions that should be asked when reviewing the success of a recent Change
D) A seven step process for releasing Changes into production

3. Which of the following statements is INCORRECTLY assigned to its book?

A) Contains guidance on transferring the control of services between customers and service providers: SERVICE TRANSITION
B) Contains guidance on supporting operations through new models and architectures, such as shared services: CONTINUAL SERVICE IMPROVEMENT
C) Provides Guidance for the development of services and service management processes:
SERVICE DESIGN
D) Ensures that organisations are in a position to handle the costs and risks associated with their service portfolios: SERVICE STRATEGY

4. Which of the following would be defined as part of every process?
1. Roles
2. Activities
3. Functions
4. Responsibilities

A) 2 and 4 only
B) 1 and 3 only
C) All of the above
D) 1, 2 and 4 only

5. Which of the following is concerned with fairness and transparency?

A) Service Strategy
B) Governance
C) Capacity Management
D) Service Level Management

Solutions: