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The Microsoft Dynamics 365 Field Service exam MB-240 by code is meant to test one’s skills in using the solutions that are related to the management of resources that complete the field service lifecycle. If in more detail, the knowledge that will be tested upon involves the implementation of field service processes, the configuration and deployment of Field Service applications, and other related concepts.
Reference: https://www.microsoft.com/en-us/learning/exam-mb-240.aspx
Right Candidates for MB-240
The candidates who want to take MB-240 test know how to implement processes related to field service and they can design them together with external and internal teams. Also, they know how to configure the Field Service application administration areas and have the necessary experience to deploy solutions related to Connected Field Service. Another piece of recommended expertise that the candidates for this test should have focuses on the implementation of additional customizations according to the business requirements. To add more, previous knowledge of configuring and customizing Field Service application components is much appreciated. Also, applicants should be familiar with Field Service resources, incidents, inventory integration, resource scheduling, field service user roles, and Field Service Mobile application configuration.
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Microsoft MB-240 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Configure Field Service (20-25%) | 20-25% | - Set up and configure customer assets - Configure pricing, billing, and cost entities - Implement security roles and field service settings - Set up and configure resource characteristics and skills - Configure scheduling configurations and booking setup - Configure work order types and incident types - Configure Field Service organizations and structures |
| Topic 2: Scheduling and Dispatch (20-25%) | 20-25% | - Configure map view and route optimization - Optimize schedules using resource scheduling optimization - Configure schedule board and board features - Schedule work orders using various methods - Manage scheduling options and requirements - Handle scheduling conflicts and rescheduling |
| Topic 3: Manage Work Orders (20-25%) | 20-25% | - Create and manage work orders - Manage work order reporting and analytics - Configure work order lifecycle and statuses - Process work order inspections and recommendations - Manage work order products, services, and notes - Handle work order incidents and resolutions |
| Topic 4: Manage Inventory and Procurement (15-20%) | 15-20% | - Configure product inventory and item associations - Process purchase orders and returns - Configure warehouse and inventory settings - Manage inventory levels and stock locations - Handle inventory adjustments and transfers |
| Topic 5: Manage Asset and Connected Field Service (5-10%) | 5-10% | - Implement connected field service scenarios - Process IoT alerts and work order creation - Manage asset IoT connections and monitoring - Configure IoT integrations and alerts |
| Topic 6: Manage Field Service Mobile Application (10-15%) | 10-15% | - Configure Field Service Mobile app settings - Manage mobile forms and workflows - Configure resource and technician mobile experiences - Handle offline capabilities and synchronization |
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