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Salesforce Slack-Admn-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: User Lifecycle Management | 14% | - Configure user provisioning and deprovisioning - Configure single sign-on (SSO) and identity management - Handle user onboarding and offboarding - Manage user roles and admin roles |
| Topic 2: App Administration | 10% | - Configure app permissions and settings - Manage integrations and workflows - Understand Slack Connect for inter-organization collaboration - Manage app approvals and app directory |
| Topic 3: Security | 15% | - Configure domain and IP restrictions - Configure security policies and compliance settings - Monitor and audit workspace activity - Manage DLP (Data Loss Prevention) and retention policies - Enable multi-factor authentication (MFA) |
| Topic 4: Channel & User Group Administration | 28% | - Configure channel management policies - Manage default channels and required channels - Convert public channels to private channels - Implement channel naming conventions and best practices - Manage user groups and channel permissions |
| Topic 5: Fundamentals | 9% | - Navigate the Slack Admin console - Differentiate between Slack plans and features - Understand Slack roles and responsibilities |
| Topic 6: Workspace Administration | 9% | - Configure workspace-level and org-level policies - Understand Enterprise Grid organization vs single workspace - Manage workspace settings and configurations |
| Topic 7: Enabling Slack Success | 15% | - Promote best practices and user adoption - Use analytics and reporting to measure engagement - Drive organizational collaboration and productivity - Create help channels for user support |
Salesforce Certified Slack Administrator Sample Questions:
Question 1
When a workspace's settings are changed to make single sign-on (SSO) mandatory, which series of events will members experience?
(Select the best answer.)
A. They'll receive an email that contains a link they'll use to connect and authenticate their Slack account with their account in their SSO provider.
B. They'll be immediately logged out and be required to authenticate their identity using SSO before logging back in.
C. They'll receive a notification from their SSO provider and be logged out immediately from the Slack workspace.
D. They'll receive a Slackbot message in the workspace requiring them to click an authentication link to validate SSO.
Question 2
You're a Slack admin for SealBox, a company specializing in waterproof laptop cases. In preparation for a new product launch, SealBox partners with an advertising agency, Ad Heroes Inc. You create a Slack Connect channel and share it with Ad Heroes' Slack workspace.
The members of the Ad Heroes team are concerned about losing access to messages and files shared in the channel once the project ends and the channel is disconnected.
What will happen once the channel is disconnected? (Select the best answer.)
A. Ad Heroes will keep an archived version of the channel, but only files posted by Ad Heroes' workspace members will be visible in the channel.
B. Ad Heroes will retain full control over the channel's history and can continue to post messages and files in it as normal.
C. The channel will be archived on Ad Heroes' workspace, but all messages and files shared by both organizations will remain accessible.
D. All organizations will retain full access to the channel's history and can continue to use it as normal.
Question 3
You're a Workspace Owner on the Slack Business+ plan.
Your company receives a report indicating the leak of trade secrets and needs to urgently investigate by reviewing Slack content in public channels.
What is the best way to quickly handle this request?
(Select the best answer.)
A. Use the Discovery APIs to export the required public channel data.
B. Contact Slack, and apply to export data from all channels and conversations, including private channels and direct messages (DMs).
C. Contact Slack, and request access to export the required public channel data.
D. Use the Import/Export Data tool under workspace settings to export the required public channel data.
Question 4
You're a Workspace Admin, and you want all new users to be added to several important channels when they first log in.
What should you do to ensure new users automatically join these channels?
(Select the best answer.)
A. Train managers to add their new hires to the important channels as part of the new employee onboarding process.
B. Post and pin all of the important channels in your #general channel for new users to see when they first log in to Slack.
C. Add important channels to your workspace's default channels.
D. Create a workflow that sends a welcome message promoting the most important channels within your company to new users.
Question 5
Which plan(s) support(s) customizable message and file retention features?
A. Pro, Business+, and Enterprise Grid
B. Business+ and Enterprise Grid
C. Free, Pro, Business+, and Enterprise Grid
D. Enterprise Grid only
Solutions:
| Question 1 Answer: A | Question 2 Answer: C | Question 3 Answer: D | Question 4 Answer: C | Question 5 Answer: A |
