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Avaya 3000-2 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| SME Communications System Overview | - Licensing and feature enablement concepts - Avaya SME portfolio overview (IP Office / SME solutions positioning) - System architecture and core components |
| Networking and SIP Integration | - IP networking fundamentals for SME systems - Firewall/NAT considerations for VoIP deployments - SIP trunk configuration and troubleshooting |
| Maintenance and Troubleshooting | - System monitoring and diagnostics tools - Software upgrades and patch management - Fault isolation and resolution procedures |
| Call Routing and Features | - Voicemail and messaging services - Inbound and outbound call routing - Auto attendants and hunt groups |
| Installation and Configuration | - Initial system setup and provisioning - User, extension, and endpoint configuration - Trunk configuration (SIP / PRI / analog) |
Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:
Question 1
Which two cards can give the IP500 control unit the full ability to interface to a T1/E1 ISDN trunk without additional licenses? (Choose two.)
A. Voice Compression Module
B. ISDN-U
C. Legacy Carrier Card
D. IP 500 PRI-U
E. PRI 24/30
Question 2
A customer has UMS enabled on their VoiceMail Pro server. They wish to use Microsoft Outlook to retrieve voicemail messages and is not using Microsoft Exchange as the message store. Which protocol must be configured in Microsoft Outlook to access their messages?
A. IMAP
B. MAPI
C. POP3
D. HTTP
Question 3
Which two need to be programmed to accomplish this? (Choose two.)
A. Enable Forced Account Code on the Incoming Call Route created for the client CLI.
B. Create the Account Code in Manager.
C. Add the client CLI information to the Incoming Call Route.
D. Add the CLI information to the Account Code.
E. Enable Forced Account Code on the ARS Dial out Short Code.
Question 4
Where can you find information detailing which software versions are compatible with each other?
A. IP Office Manager Help File
B. IP Office User Guide
C. The IP Office Technical Bulletins
D. The IP Office Installation Guide
Question 5
What does it mean when the system status light on an IP Office expansion (e.g. ATM16, DS/DT30) module is flashing green?
A. A line/station is in use on the module.
B. The .bin files are not loaded into the module.
C. No lines/stations are in use on the module.
D. There is no communication with the IP Office.
Solutions:
| Question 1 Answer: C,E | Question 2 Answer: A | Question 3 Answer: B,D | Question 4 Answer: C | Question 5 Answer: D |
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