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ISQI CTFL-UT Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Usability Evaluation Methods and Techniques | 25% | - Inquiry methods: surveys, interviews, focus groups - Inspection methods: heuristic evaluation, cognitive walkthrough - Usability testing: planning, preparation, execution, analysis |
| Topic 2: Fundamentals of Usability Evaluation | 20% | - Evaluation types: inspection, testing, inquiry - Human-centered design process - Goals, metrics and measurement |
| Topic 3: Basic Concepts of Usability, UX and Accessibility | 15% | - Definitions and core principles - Relationship between usability, UX and accessibility - Business value and objectives |
| Topic 4: Risks in Usability, UX and Accessibility | 15% | - Project and product-level risks - Identification and classification of risks - Impact analysis and mitigation |
| Topic 5: Accessibility in Usability Evaluation | 15% | - Evaluating compliance and accessibility barriers - Inclusive design considerations - Standards: WCAG, ISO 9241, EN 301 549 |
| Topic 6: Usability Test Planning and Reporting | 10% | - Test strategy and plan design - Stakeholder communication - Documenting results and recommendations |
ISQI ISTQB Certified Tester-Foundation Level - Usability Testing Sample Questions:
1. You're conducting a user survey and you have reached the third stage, selecting an appropriate questionnaire.
You have decided to use a standardized questionnaire as you want to benchmark against previous usability measurements.
Which of the following user questionnaires allow benchmarking against previous usability measurements?
i. SUS
ii. SUMI
iii. WAMMI
A) i & ii are true, iii is false
B) ii & iii are true, i is false
C) i, ii and iii are true
D) i is true, ii & iii are false
2. You're redesigning the web shop of a customer and found out that they are using legacy web design techniques like HTML tables for design matters, making the website hard to be operated using alternative input and output devices (e.g. screen readers).
Which kind of risk is most likely to occur?
A) Accessibility risk
B) Usability risk
C) There's no risk predictable
D) User experience risk
3. In the last project, the usability tests substantially exceeded the budget of the test plan. Which quality control task could have been used to avoid this?
A) Check that the usability test plan has been properly reviewed
B) Check whether the usability test report conforms to the best practices
C) Check consumed resources regularly and compare with the estimates
D) Check that findings are communicated to the stakeholders
4. A company distributes its products over a web shop where users can put items in their shopping cart. After they click on "checkout", the checkout process starts and users cannot go back anymore to correct possible mistakes. The only way is to hit the "back" button of the browser, which might lead to an expired session and therefore losing all items in the shopping cart.
Which of the following heuristics would best describe this usability issue?
A) Help and documentation
B) User control and freedom
C) Aesthetic and minimalist design
D) Visibility of system status
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A | Question # 3 Answer: C | Question # 4 Answer: B |
