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EXIN ITSM20F日本語 Exam Syllabus Topics:

EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

Question 1

要求された変更の効果的な計画、調整、評価に必要なアクティビティの 1 つは、影響と必要なリソースを評価することです。
このアクティビティを担当するプロセスまたは機能はどれですか?

A. 変更管理
B. サービスデスク
C. 構成管理
D. リリース管理

Question 2

プロセスの機能とは何ですか?

A. 要求される品質特性への適合レベルを表します。
B. これらは、監視オプションの完全なセットを表します。
C. 垂直方向および水平方向のエスカレーション オプションについて説明します。
D. 構造的および組織的な役割と責任の説明を補完します。

Question 3

インシデントがサービスデスクに報告されると、どのようなデータが記録されますか?

A. インシデントを報告した人の名前
B. 問題を処理した担当者の名前
C. 構成管理データベース (CMDB) に変更を実装する権限のある人の名前
D. 変更要求 (RFC) を承認する人の名前

Question 4

IT サービス管理の導入を成功させるには何が必要ですか?

A. 組織の管理者が実行を強力かつ目に見える形で強制するトップダウンのアプローチ
B. 特に IT サービス管理活動に運用的に関与する組織内のレベルからの賛同
C. プロセス構造の開発を担当する専門部門の任命
D. 運営スタッフから経営陣まで、組織内のあらゆるレベルの担当者の関与とコミットメント

Question 5

電子メール クライアント ソフトウェアのアップグレードには、オペレーティング システムのセキュリティ パッチとメモリのアップグレードが必要です。
これらの変更の展開はどのプロセスまたは機能が担当しますか?

A. 変更管理
B. サービスデスク
C. セキュリティ管理
D. リリース管理

Solutions: