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Microsoft MB-240 Practice Test Questions, Microsoft MB-240 Exam Practice Test Questions
Passing the Microsoft MB-240: Microsoft Dynamics 365 Field Service exam is required for obtaining the Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate certification. The candidates for this test should have competence in implementing Field Service processes developed in collaboration with external and internal teams. They also have the expertise in deploying and configuring Field Service applications with the major customer service applications.
Reference: https://www.microsoft.com/en-us/learning/exam-mb-240.aspx
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Career Path for Microsoft MB-240 Certification Exam-Passers
The successful candidates who get the passing score in the Microsoft MB-240 exam are eligible for different roles, such as:
- Field Service Engineer;
- Solutions Architect with the Internet of Things Skills.
- Data Analyst;
Payscale.com mentions that a Solutions Architect with the Internet of Things skills can get an annual salary of around $105k. Also, a Data Analyst can ask for an offer of $61k per year as stated by the same site.
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Microsoft MB-240日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Configure Field Service (20-25%) | 20-25% | - Configure scheduling configurations and booking setup - Configure work order types and incident types - Configure Field Service organizations and structures - Set up and configure customer assets - Set up and configure resource characteristics and skills - Configure pricing, billing, and cost entities - Implement security roles and field service settings |
| Topic 2: Manage Asset and Connected Field Service (5-10%) | 5-10% | - Manage asset IoT connections and monitoring - Implement connected field service scenarios - Process IoT alerts and work order creation - Configure IoT integrations and alerts |
| Topic 3: Scheduling and Dispatch (20-25%) | 20-25% | - Manage scheduling options and requirements - Handle scheduling conflicts and rescheduling - Configure schedule board and board features - Configure map view and route optimization - Optimize schedules using resource scheduling optimization - Schedule work orders using various methods |
| Topic 4: Manage Work Orders (20-25%) | 20-25% | - Create and manage work orders - Configure work order lifecycle and statuses - Handle work order incidents and resolutions - Manage work order reporting and analytics - Manage work order products, services, and notes - Process work order inspections and recommendations |
| Topic 5: Manage Field Service Mobile Application (10-15%) | 10-15% | - Handle offline capabilities and synchronization - Configure Field Service Mobile app settings - Manage mobile forms and workflows - Configure resource and technician mobile experiences |
| Topic 6: Manage Inventory and Procurement (15-20%) | 15-20% | - Handle inventory adjustments and transfers - Process purchase orders and returns - Configure warehouse and inventory settings - Configure product inventory and item associations - Manage inventory levels and stock locations |
