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Avaya 3302 Exam Syllabus Topics:

Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. The customer has requested that you integrate Avaya Contact Center Control Manager (ACCCM) with Avaya Quality Monitoring (QM). You believe that you have completed all steps of the Integration but the Integration is not working. Which statement describes the cause of this problem?

A) The Web Service URL was not configured correctly.
B) The Database Port is setto 1433.
C) The login ID for the Web Service was not configured correctly.
D) The Switch Number was not configured with the SYS_DEVICE_PKvalue obtained from the QM database.

2. You have just been asked to install Microsoft Internet Information Server (IIS) for an Avaya Contact Center Control Manager (ACCCM) installation. Which Microsoft Manager allows you to install this on a 2008 R2 server?

A) Server Manager
B) Control Panel
C) ComputerManager
D) Administrative Tools

3. A customer provided a Windows 2008 R2 Server (or an Avaya Contact Center Control Manager (ACCCM) installation. You have to verify the Internet Information Server (IIS) settings Which two IIS component are necessary for ACCCM? (Choose two.)

A) ASP CGI
B) MessageQueuing
C) enable Network DTC access
D) ActiveServerPages
E) WebDAV Publishing

4. A customer has deployed Avaya Contact Center Control Manager (ACCCM) with Visual Phone capabilities. The administrator is trying to access the Visual Phone application to manage user's extension. However when the administrator launches the edit extension page, the View Visual Phone button does not appear. Which statement describes how to resolve the customer's problem?

A) The administrator must first find the user in the Userstab to access the Visual Phone button.
B) The administrator must have access to the Standalone Application for the Visual PhoneinACCCMto see the View Visual Phone button.
C) Theadministrator musthaveVisual Phone permissions in ACCCMto see the View Visual Phonebutton.
D) The View Visual Phone buttonis located in the Visual Phonetab of the ACCCM administrator window.

5. You are installing the Avaya Contact Center Control Manager (ACCCM) software for a standard solution. The software will be installed on a supported server with a supported Window 2008 operating system. The customer is not using one-X Agent Administration, nor do they need access to the Visual Phone website from within the ACCCM server.
Which is an installation prerequisite?

A) Microsoft MVC
B) Microsoft Silverlight
C) .NET Framework 4.0
D) Microsoft IIS

Solutions: