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Avaya APSS Avaya Solutions for Midsized Customers Online Test Sample Questions:

1. Your customer describes a recent experience where live monitoring and agent desktop screen captures would have helped to more quickly resolve an issue.
Which Avaya IX TM Workforce Engagement Select package would provide that functionality?

A) Workforce Management
B) Desktop Trigger
C) Standard Edition
D) Quality Management Edition
E) Recorder Edition

2. A prospective customer contact says, "Sorry we had to reschedule. One of the databases our agents use went down yesterday, and downtime equals lost revenue, right!"
Which of the following attributes will be the focus of your proposal?

A) Simple
B) Modular
C) Scalable
D) Resilient
E) Secure

3. Customers implementing Avaya Contact Center Select can choose_______or_______as their agent interface.

A) Agent Desktop
B) Avaya IX TM Meetings
C) Avaya IX TM Workplace
D) Avaya IX TM Workspaces browser

4. Which of the following hardware platforms can be used in an on-premises UC unified communications solution based on Avaya IP Office TM Server or Select Edition? (Select four.)

A) IP500 V2
B) Hyper-V
C) Cloud computing platform
D) VMware
E) Linux Server

Solutions: