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Salesforce AP-212 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Partner Management | 10% | - Manage partner program participation - Set up partner earning and redemption rules - Configure loyalty partners and relationships |
| Topic 2: Loyalty Management Fundamentals | 15% | - Explain loyalty program types and structures - Identify key business outcomes loyalty management drives - Describe the core concepts of loyalty management |
| Topic 3: Member Management | 20% | - Configure member tiers and benefits - Manage member enrollment and registration - Implement member lifecycle stages - Create and manage loyalty program members |
| Topic 4: Loyalty Program Configuration | 25% | - Implement program mechanics and journey milestones - Design tier structures and qualification criteria - Configure earning and redemption rules - Set up loyalty programs, rules, and promotions |
| Topic 5: Points and Rewards Management | 20% | - Process point transactions (earning, redeeming, adjusting) - Implement point expiration and adjustment rules - Configure reward types and catalogs - Manage loyalty currency (points) operations |
| Topic 6: Analytics and Reporting | 10% | - Analyze member engagement and program performance - Use Loyalty Management reporting features - Monitor loyalty metrics and KPIs |
Salesforce Loyalty Management Accredited Professional Sample Questions:
Question 1
The Management team at Cloud Kicks is required to analyze what earning activities are available in the Loyalty Program. What type of user access does the Management Team need to have this information visible in the reports?
A. Read. Create access on Journal Type, Loyalty Member Currencies, and Partner Products Objects
B. Read, View access on Journal Type, Partner Products, and Loyalty Ledgers Objects
C. Read, Edit access on Journal Type, Loyalty Member Promotions, and Loyalty Member Benefits Objects
D. Read, View All access on Journal Type, Journal Subtype, and Transaction Journal Objects
Question 2
Northern Trail, outfitters (NTO) needs to process tier assessment rules on its member's anniversary date NTO wants to set up a Data Process Engine that transforms the data that is available in Salesforce and writes back the transformation results as new or updated records.
Which Kind of permission Set is required to enable the Data Processing Engine definitions?
A. Rule Engine Designer
B. Data Pipelines Base User
C. CLA Analytics Base Admin
D. Loyalty Analytics admin
Question 3
Ursa Major Solar has recently rolled out its Loyalty Program. The customer support agents need access to Loyalty Program Member's information. The System Administrator at Ursa Major Solar has placed the Loyalty Members Profile Cards on the Lightning Record Page, and all access is granted; however, it is still not visible on the page.
What setting is missing and preventing the visibility of the pages?
A. Setup the Member Summary Embedded Dashboard
B. Setup the Member NPS Dashboard
C. Setup the Loyalty Program as Primary
D. Setup the Member Preferences Embedded Dashboard
Question 4
A company has an existing Loyalty Program, and the marketing team wants to start awarding 10% discounts and 100 points to new members upon sign-up.
What does the Program Administrator need to do for a new member to earn this promotion?
A. Create an autolaunched flow using Journal Type. Journal SubType, Transaction Journal, Credit Points ° action, and Issue Voucher action
B. Create an autolaunched flow using Transaction Journal, Loyalty Ledger, and Get Loyalty Promotions for Transactions
C. Create a record triggered flow using Journal Type, Journal SubType, Transaction Journal, and Process O Member Benefit Action
D. Create a record triggered flow using Journal Type. Journal SubType, Transaction Journal. Credit Points action and Issue Voucher action
Question 5
The Loyalty Program Manager at Northern Trail Outfitters (NTO) has defined a new Promotion in Salesforce Loyalty Management. NTO would like to communicate this new Promotion with its eligible members.
Which two integrated Salesforce applications can facilitate this com
A. Salesforce Field Service Lightning
B. Salesforce Customer Data Platform
C. Salesforce Marketing Cloud
D. Salesforce Cloud Intelligence
Solutions:
| Question 1 Answer: D | Question 2 Answer: B | Question 3 Answer: C | Question 4 Answer: D | Question 5 Answer: B,C |
