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BlackBerry BCP-240 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: BES 10 Integration & Management | 20% | - Policy enforcement and user accounts - Connecting to BlackBerry Enterprise Service 10 |
| Topic 2: Application & Content Management | 15% | - BlackBerry World and BlackBerry World for Work - Installing, updating and removing apps |
| Topic 3: Security & Connectivity | 15% | - VPN, Wi-Fi, Bluetooth and cellular settings - Encryption and permissions |
| Topic 4: BlackBerry 10 Architecture & Components | 15% | - Hardware and software components - BB10 OS fundamentals |
| Topic 5: Device Deployment & Configuration | 35% | - Initial setup and provisioning - BlackBerry Link and backup/restore - Network and connectivity setup |
| Topic 6: Troubleshooting & Maintenance | 25% | - Diagnosing common issues - Performance and connectivity fixes - Software updates and OS upgrades |
BlackBerry 10 Support Specialist Sample Questions:
1. What happens when a user activates a Playbook in addition to a smartphone on the BlackBerry Device Service (BDS)?
A) The devices with the most memory free will stay enabled, and the other devices are disabled from the BDS automatically.
B) Both the Playbook and the smartphone will continue to work since the BDS supports multiple devices per user.
C) The smartphone has a popup to choose the device to continue communication with the BDS.
D) The smartphone stops communication with the server
2. A BlackBerry 10 (BB10) user is able to browse internal and external sites but is unable to hit a File Share on the home network. Which of the following actions will most likely resolve this issue?
A) Add the corporate VPN profile
B) Add home Wi-Fi in the Network connections
C) Re-configure the Email profile
D) Turn on the BlackBerry Device cellular radio
3. What are the two perimeters set when a smartphone/Tablet is activated on a BlackBerry Device Service (BDS)?
A) Server and Personal
B) Work and Home
C) Enterprise and Home
D) Work and Personal
4. What are the encryption options available when adding an IMAP email account?
A) 128-Bit TKIP
B) S/MIME, PGP,TrueCrypt
C) AES,3DES
D) SSL,StartTLS.Off
5. What server setting can prevent a BlackBerry Device Service (BDS) user from using data services when the smartphone/tablet is using network roaming?
A) The Roaming IT policy rule
B) Going over the data usage quota
C) No payment information listed on the server
D) Multiple Smartphones/Tablets enabled
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B | Question # 3 Answer: D | Question # 4 Answer: D | Question # 5 Answer: A |
