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Salesforce EX-Con-101 Exam Syllabus Topics:

Salesforce Certified Experience Cloud Consultant Sample Questions:

1. A consultant for Cloud Kicks (CK) is asked to build a site for CK customers. As part of this site, a custom object will be used to manage customer subscriptions. These subscriptions will need to leverage advanced sharing rules to ensure that only appropriate customers can see these subscriptions.
Which two user license types should be granted to customers to support this sharingrequirement?
Choose 2 answers

A) Customer Community Login User
B) Customer Community User
C) Partner Community User
D) Customer Community Plus Login User

2. Northern Trail Outfitter is looking to implement a public Knowledge base. The company has 1, 000 articles stored in an external systems.
Some of the articles are more than 2 years old.
What should a consultant recommend to optimize the public knowledge base?

A) Bulk-import all articles to Salesforce and achieve duplicate and outdated articles.
B) Manually add the top performing articles to Salesforce and select Authenticated Sites as the Channel.
C) Bulk-import the top performing articles to Salesforce and select the public knowledge base channel.
D) Manually add the top performing articles to Salesforce and select the Public Knowledge Base channel.

3. The Experience Cloud manager has been asked to ensure that a Knowledge article Is visible to Internal Salesforce users,unauthenticated visitors to the site, and third-party authenticated users.
Which two settings need to be configured on the draft article before it is published?
Choose 2 answers

A) Visible to Guest User
B) Visible to Partner
C) Visible toEmployee
D) Visible in Public Knowledge Base

4. What are two ways a question can be escalated to a case?
Choose 2 answers

A) Manually by users commenting ''Escalate''
B) Manually by a moderator selecting ''Escalate to Case'' in the Feed
C) Automatically via Case Assignment Rules
D) Automatically via process Builder by meeting specified criteria

5. Universal Container (UC) has a business model that involves B2C as well B2B customers. A group of B2B customers has recently signed a contract with UC thatwould allow them to start working with the UC Support team in resolving low-severity B2C customer issues.
How should UC use Experience Cloud to accomplish this goal?

A) Create a digital experience for B2C customers and B2B customers, and use the internalCRM app for employees.
B) Create a digital experience for B2B customers, a partner portal for B2B customers, and use the internal CRM org for employees.
C) Create a single digital experience for B2C customers, B2B customers, and employees.
D) Create a digital experience for B2C customer and employees, and another one for B2B customers and employees.

Solutions: