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Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

1. Which AICC feature directly supports the business goal of increasing revenue through cross-selling?

A) After-call work (ACW) state for wrapping up the call.
B) Real-time wallboard displays for supervisors.
C) CRM integration with screen pops that include product recommendations and customer history.
D) Automated callbacks to reduce wait times.

2. What does the term "codec" refer to in the context of AICC voice communications?

A) A type of database used for storing recordings.
B) A device for connecting to the PSTN.
C) An algorithm that compresses and decompresses digital audio data.
D) A protocol for call control.

3. In a contact center using AICC, which metric, when correlated with First Call Resolution (FCR), provides the strongest indicator of long-term customer satisfaction?

A) Customer Satisfaction (CSAT) score
B) Average Handle Time (AHT)
C) Agent occupancy rate
D) Number of calls per agent

4. What is the key difference between "G.711" and "G.729" audio codecs?

A) G.729 is the standard for video calls, while G.711 is for audio only.
B) G.711 provides higher audio quality but uses more bandwidth, while G.729 uses less bandwidth with slightly lower quality.
C) There is no significant difference.
D) G.711 is used for recording, and G.729 is used for live calls.

5. The primary function of a Session Border Controller (SBC) in an AICC network is to increase the compression ratio of voice codecs to save bandwidth.

A) False
B) True

Solutions: