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HP HP2-B91 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Warranty, Support and Program Knowledge | 20% | - HP supplies recycling program - HP warranty and return policies - Sales incentives and partner programs |
| Topic 2: HP Imaging and Printing Supplies Product Knowledge | 30% | - Original HP vs compatible/remanufactured supplies - Ink and toner technology fundamentals - Environmental benefits and sustainability - Compatibility and specification matching |
| Topic 3: Sales Strategy and Customer Needs Analysis | 25% | - Value proposition and solution selling - Identifying customer usage patterns and requirements - Cost-per-page and total cost of ownership - Handling common customer objections |
| Topic 4: Market and Competitive Positioning | 25% | - Competitor product comparison - Market trends and business opportunities - HP security, reliability, and quality advantages |
HP Imaging and Printing Supplies - Sale Sample Questions:
1. What is the target market for the individual ink Officejet Pro cartridges?
A) customers with high individual print usage who need low operating costs
B) customers with very high workgroup print needs that require Web Jetadmin manageability
C) customers who need maximum flexibility for color cartridge yields
D) customers who need professional and manageable colors for proof printing
2. What is the target market for the tri-chamber Deskjet cartridge?
A) customers with high daily print volumes of office documents
B) customers who need to print large format documents
C) customers focused on maximum print speed
D) customers with moderate print needs who are seeking a convenient choice
3. A customer is looking for best cost per page for black text, but hardly uses color. Which ink cartridges should be recommended?
A) higher fill value black and standard color
B) a two-pack XL black
C) standard fill black and color
D) two standard black and one value color
4. What statement is correct about HP paper?
A) HP offers photo paper, but does not offer paper for office printing.
B) HP offers A4 and A3 paper for office, presentation and advertising printing.
C) HP is the world's largest office paper producer and offers A4 office paper only.
D) HP offers high end photo and marketing A3 papers under the HP brand.
5. Which new feature is HP introducing on its security labels in late 2011 and early 2012?
A) Quick Response (QR) code
B) Radio Frequency Identification (RFID) features to scan large batches at a time
C) invisible ink as an added layer of security
D) OK and P that move in opposite direction when the box is tilted front to back
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: D | Question # 3 Answer: A | Question # 4 Answer: D | Question # 5 Answer: B |
