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HP HP2-H08 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Maintenance and Repair Procedures | - Preventive maintenance
|
| Topic 2: Safety, Security, and Warranty Procedures | - Electrostatic discharge (ESD) safety
|
| Topic 3: Diagnostics and Troubleshooting | - System troubleshooting
|
| Topic 4: HP Desktop, Workstation, and Notebook Hardware Fundamentals | - Peripheral devices and interfaces
|
| Topic 5: Installation, Configuration, and Deployment | - BIOS/UEFI configuration
|
| Topic 6: Workstation and Notebook Specific Topics | - Workstation performance features
|
HP Servicing HP Desktops , Workstations , and Notebooks Sample Questions:
1. Which benefit does HP DriveGuard add to a notebook?
A) It encrypts the hard drive data and password-protects it.
B) It detects sudden motion and temporarily stops the hard drive.
C) It enhances Windows Aero security performance.
D) It protects the hard drive from moisture damage.
2. Which HP tool enables you to update the BIOS in a Windows environment?
A) EROMPAQ flash utility
B) cpqtag utility
C) HPQFIash Utility
D) HPSoftPaq Download Utility
3. When you finished replacing a processor and rebooted, you received an error message stating CPU microcode is not found. What is the first action you should take to find the cause?
A) Replace the defective processor.
B) Check the CPU driver for the latest version.
C) Set the CMOS microcode settings to the default.
D) Check the HP website for latest BIOS or microcode update.
4. Which statement is correct regarding third-party applications pre-installed on HP systems?
A) Full product support is available for a fixed period.
B) The applications are not upgradable.
C) The full application can be downloaded from HP.com.
D) Only Microsoft applications are supported.
5. What is true regarding HP DriveLock if a user has forgotten the master password?
A) The drive cannot be recovered; the user data is lost.
B) The security jumper on the system board must be replaced.
C) The system board must be replaced.
D) The BIOS must be reset.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: C | Question # 3 Answer: D | Question # 4 Answer: A | Question # 5 Answer: A |
