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HP HP2-N31 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: BSM Solution Areas | 30% | - Systems and Infrastructure Management - Service Intelligence and Analytics - Operations Bridge and integration - Application Performance Management - Network Management |
| Topic 2: Customer Challenges and Solution Alignment | 25% | - ROI and business benefit communication - Business and IT operational challenges - Mapping challenges to BSM capabilities |
| Topic 3: Selling and Qualification Process | 20% | - Positioning and closing strategies - Identifying opportunities and customer personas - Discovery and qualification questions |
| Topic 4: HP BSM Overview and Value Proposition | 25% | - HP BSM architecture and components - Business Service Management concepts - Value propositions for IT executives and stakeholders - Competitive differentiators |
HP Selling HP BSM Solutions Sample Questions:
1. Where would you find license SKU and pricing information for HP BSM Systems Management?
A) HP WW Product Promotions (link)
B) BSM datasheets
C) Sales Awareness Webinars
D) Pricing Guides on HP Partner Central
2. What are the primary key differentiators for BSM 9.1 that set HP apart from its competitors? (Select two.)
A) Heads-up Display Monitoring (HUDM)
B) Run-time Service Model (RTSM)
C) Service Intelligence Suite (SI)
D) Business Process Monitoring (BPM)
E) Key Performance Indicators (KPI)
3. Which System Management business challenges are solved by implementing HP's BSM solution? (Select two.)
A) lowering costs around improved team efficiency
B) reducing data center power consumption
C) improving operations through greater system visibility
D) tracking quality errors in application testing
E) saving time and money via an automated time tracking application
4. Which statement best links a customer problem to a solution capability for Application Performance Management?
A) Problem: the inability to capture the end-user experience Solution: Real user Monitor (RUM)
B) Problem: the inability to capture and consolidate infrastructure and application events in real-time Solution: HP Run-time Service Model (RTSM)
C) Problem: too much lost productivity and time chasing network issues Solution: Network Automation (NA)
D) Problem; how to determine which events matter and which are just "noise" Solution: Operations Manager (i)
5. Which BSM capability acts as the integration hub and metrics warehouse between the infrastructure and application teams?
A) Heads-up Display Monitoring (HUDM)
B) Run-time Service Model (RTSM)
C) Business Process Monitoring (BPM)
D) Application Performance Model (APM)
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A,B | Question # 3 Answer: A,C | Question # 4 Answer: A | Question # 5 Answer: C |
