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Sample Questions

Sample Question(s) are as follows:

Which one of these applications is available to all users?

• Facilities
• Self Service
• Change
• Incident

Correct Answer: D

Which module displays a list of tasks assigned to a user's group, but not yet assigned to an individual user?

• My Teams Tasks
• My Teams Work
• My Groups Work
• My Groups Tasks

Correct Answer: B

Which one of the following is a definition for transform maps in ServiceNow?

• A map used to trigger Business Rules before the data is queued in the outbound Web Service
• A map that is used to store the history of the incident records
• A map used to add data to encrypted fields
• A map to determine relationships between fields displaying in an import Set to fields in an existing table

Correct Answer: D

Multiple Choice, Single Line Text, and Select Box are what type of elements in ServiceNow?

• Related Lists
• Order Guides
• Variable Types
• Request Types

Correct Answer: C

What is the language used for scripting in ServiceNow?

• AngularJS
• JavaScript
• Java
• Jelly

Answer: C

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ServiceNow Fundamental Training as Pre-requisite

In the friendly interactive session of this training course, the participants will comprehend the NOW Platform User Interface, get all the fundamental awareness regarding the database schema, the basic concepts of the implications of the commonly used applications. They will be inducted to advance level characteristics and functionality such as application development and scripting. This course comprises instructor videos, a series of hands-on activities, guided tours of the NOW platform, and relevant and strategic knowledge checks at places to check the grasping of the content. This course is for all those users who are experienced with ServiceNow or have been new in the introduction to the platform and yearning to know about the basic features of the platform.

The participants will get to know about: users, groups and roles; notifications and chat; running basic reports and the advantages of metrics, dashboards; populating the database using import sets; implementation of Flows and Workflows for process automation; different types of scripts used in the platform and a lot more with this training course. The following are important for clearing the exam:

• Protecting ServiceNow instance data using Access Control rules
• Using Flows and Workflows for process automation
• Various script types used throughout the platform
• Application navigation and user interfaces like lists and forms
• Populating the database using import sets
• Users, groups, and roles
• The importance of branding, as well as how to apply it to the platform
• Capturing and moving configurations between instances, using update sets
• Task management using assignment rules, presence, and work notes
• Some of the major tools and features related to application development
• Two key ServiceNow self‑service applications: Knowledge Base and Service Catalog
• Running basic reports, as well as the benefits of metrics and dashboards
• Notifications and chat
• The structure of a configuration management database (CMDB) and associated configuration items
• The database structure: tables, records, and fields

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