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Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/22174
Exam Topics for Avaya Aura Call Center Elite and Call Center Elite Multichannel Implementation Exam
The following are discussed in AVAYA 7392x exam dumps:
- Create and test call vectors
- Describe the Avaya Aura Call Center Elite features of the Avaya Aura Communication Manager
- Demonstrate how to perform an initial call center configuration
- Describe Avaya's call center applications used with Avaya Aura Call Center Elite
- Administer a dial plan, feature-related system parameters, hunt groups, agents, announcements, and music souces
- Review primary call center components, concepts, and terms
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Avaya 7392X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Administration, Integration & Troubleshooting | 25% | - Monitoring, reporting, and fault resolution - System administration and maintenance - Integration with other Avaya Aura components |
| Dial Plan & Call Routing | 20% | - Hunt groups, agent login, and call distribution - VDN configuration and override settings - Network routing and multi-site call handling |
| System Architecture & Overview | 15% | - Deployment models and system components - Communication Manager licensing and feature activation - Avaya Aura Call Center Elite architecture |
| Media Server & Announcements | 15% | - Avaya Aura Media Server setup - Music-on-hold configuration - Announcement management and verification |
| Call Vectors & Variable Vectors | 25% | - Testing and troubleshooting vector flows - Advanced vector variables and commands - Basic call vector design and configuration |
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