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What is the duration of the 6209 Exam
- Format: Multiple choices, multiple answers
- Passing Score 67%
- Length of Examination: 90 minutes
- Number of Questions: 60
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Avaya 6209.1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Configuration | 30% | - Routing and skill management - Agent desktop and user profiles - Multimedia channels (email, chat, web) - CCT core configuration |
| Topic 2: Installation | 20% | - Multimedia components setup - Database and platform configuration - CCT server installation |
| Topic 3: Implementation Preparation | 20% | - Pre-installation planning - Licensing and security - Architecture overview - System requirements |
| Topic 4: Validation & Troubleshooting | 15% | - Monitoring and logging - Post-implementation verification - Fault isolation and resolution |
| Topic 5: Integration & Connectivity | 15% | - Avaya Aura Session Manager integration - Web services and APIs - Third-party and CRM integration |
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