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HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. Which customer challenges do HP PPS Services help to mitigate? (Select three.)

A) Reducing the percentage of devices lost in transit
B) Business downtime due to equipment failure
C) Saving up to 44% of the time to configure devices
D) Confidential data exposure due to equipment theft
E) Downtime during international business travel
F) Ensuring a recovery time of 134 minutes

2. Which type of HP PPS Services allow for an onsite engineer who is dedicated to supporting HP
hardware?

A) HP Custom Contractual Services
B) HP Priority Services
C) HP Care Pack Services
D) HP Standard Contractual Services

3. Which type of HP Care Pack Service helps to eliminate the negative effects of equipment downtime on a
customer's business?

A) Mitigation of Risk Services
B) Data Protection Services
C) Equipment Deployment Services
D) Hardware Protection Services

4. A customer set aside a budget to cover refreshment of the hardware fleet. They would like to make sure
the new devices are functioning and therefore are interested in repair services from the manufacturer.
They have several offices and branch offices across the country. The customer would like to have one
agreement that covers all of the fleet, independent of geography, offering the same service level. Which
offer best meets this customer's needs?

A) HP Custom Contractual Services
B) HP Care Pack Services
C) HP Standard Contractual Services
D) HP Accidental Damage Protection

5. Risk mitigation HP Care Packs Services mitigates the risk of downtime on a customer's business through
which specific service?

A) Accidental Damage Protection
B) Defective Media Retention
C) Printer Installation
D) Asset Tagging

Solutions: