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Facebook Certified Community Manager Sample Questions:

1. After several years of rapid growth, a highly engaged group loses its original community manager. When someone new assumes the role, they discover many posts violate community guidelines and require moderation. This new community manager therefore wants to establish a strong presence and clarify the group rules.
Which option is the most efficient method to re-establish communicate community guidelines?

A) Tag members in a post when they violate the community guidelines
B) Share the community guidelines in an announcement post
C) Comment on posts with links to the community guidelines
D) Remove members who have previously violated the community guidelines

2. A growing business wants to create a yearly summit for current and prospective customers to increase awareness and drive sales. The community manager needs to convert 30% of existing community members into buying tickets for the inaugural event.
Which two steps should the community manager take to accomplish this task? (Choose 2)

A) Provide discount codes to community members who buy early bird tickets
B) Post a link to the event website with a daily reminder to purchase
C) Schedule event speakers to host Q&As in the community leading up to the event
D) Reach out privately to community members who might be interested in attending

3. A community manager runs a group for a local rugby team. The group only allows current and former team members to join. A request from an 11-year-old player is declined. The player complains and claims that the community manager is discriminating against them.
What should the community manager do?

A) Ask the community to vote on allowing others in the group
B) Allow the 11-year-old as a member of the group so that they do not report the group
C) Ignore the request on the basis that the membership criteria are well displayed
D) Respond to the complaint with a link to Facebook Community Standards

4. A new member of a parent group asks for advice on how to handle a bullying incident. The member's question has been posted for several hours. No other members have responded.
What is the most effective action to promote discussion and collaboration regarding this topic among parents in this group?

A) Post a comment tagging other members who can help
B) Repost the question as an announcement
C) Recommend external resources about the topic
D) Message some relevant members to ask them to comment

5. An inclusive football player community wins a civic award, which grants it an income to hire a community manager. Many of the community members are visually impaired.
Which two activities should the newly hired community manager take to engage the community? (Choose 2)

A) Post visuals that are aligned with the corporate identity
B) Share viral videos to spark discussion
C) Frequently encourage members to describe their best football tricks
D) Create a highly engaging text-based question of the day series

Solutions: