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HP HP2-E14 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: HPE Services Portfolio Overview | - Managed services and outsourcing offerings - HPE support and maintenance services - Consulting and professional services overview |
| Topic 2: Customer Lifecycle and Engagement | - Renewals and contract lifecycle management - Customer retention and expansion opportunities - Pre-sales engagement strategies |
| Topic 3: Service Sales Fundamentals | - Identifying customer business needs - Positioning services within solution sales - Value-based selling principles |
| Topic 4: HPE Service Value Proposition | - Risk mitigation and SLA alignment - Improving IT operational efficiency - Reducing total cost of ownership (TCO) |
| Topic 5: Selling Process and Methodology | - Objection handling and closing techniques - Opportunity qualification - Proposal and solution positioning |
