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IBM M8010-246 Exam Syllabus Topics:

IBM Smarter Commerce Sales Mastery Test v1 Sample Questions:

1. What are Smarter Commerce 'Buy' Offerings focused on?

A) Visibility and optimization in the supply chain.
B) Effective 1:1 marketing to facilitate customer purchase decisions.
C) Buy online, pick-up in the store (BOPIS).
D) Customer buying patterns.

2. Segmentation, offer management, interaction history, real-time behavioral targeting, and contact optimization are examples of capabilities delivered as part of what?

A) Social platform.
B) Data mining.
C) Customer clustering.
D) Central decisioning.

3. Which of the following Smarter Commerce Offerings is a core part of delivering a customer
buy-online, pick-up in store (BOPIS) capability?

A) Social Analytics.
B) Logistics Management.
C) Customer Self Service.
D) Distributed Order Management.

4. Which of the following is a direct benefit that supply chain visibility provides with respect to inbound flow of goods?

A) Increased inventory turns.
B) Decreased returns.
C) Exceed customer expectations.
D) Reduce stock-outs and expediting costs.

5. You can create a powerful self-service experience for the customer using?

A) The IBM Commerce Framework
B) The IBM Enterprise Service Process Manager
C) The IBM Customer Experience Suite
D) The IBM Customer Service System

Solutions: