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Microsoft MB7-848 Braindumps - in .pdf Free Demo

  • Exam Code: MB7-848
  • Exam Name: NAV 2009 Service Management
  • Last Updated: Jul 26, 2026
  • Q & A: 50 Questions and Answers
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  • Exam Code: MB7-848
  • Exam Name: NAV 2009 Service Management
  • Last Updated: Jul 26, 2026
  • Q & A: 50 Questions and Answers
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Microsoft MB7-848 Exam Syllabus Topics:

SectionWeightObjectives
Service Contracts and Agreements20%- Creating and managing service contracts
  • 1. Contract billing and pricing
    • 2. Contract renewals and terminations
      • 3. Coverage and exclusion rules
        Setup and Configuration of Service Management25%- Service Management setup
        • 1. Fault codes, symptom codes, and resolution codes
          • 2. Warranty and contract templates
            • 3. Service item groups and components
              • 4. Service policies and default values
                Service Items and Components20%- Creating and managing service items
                • 1. Replacing and upgrading components
                  • 2. Registering installed components
                    • 3. Tracking service item history
                      Invoicing and Reporting10%- Generating service invoices
                      • 1. Service analytics and reports
                        • 2. Integration with Finance and Inventory
                          Service Orders and Calls25%- Creating, scheduling, and dispatching service orders
                          • 1. Resource assignment and skill matching
                            • 2. Registering service hours, parts, and expenses
                              • 3. Completing and closing service orders

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