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Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. Which three statements are true about add-ins?

A) They always run locally on the machines on which the desktop application runs.
B) They are the visual areas of Oracle Service Cloud Agent Desktop.
C) They are written in the C# .NET programming language with the templates provided by Oracle Service Cloud.
D) They can be added to the Custom Portal area of Oracle Service Cloud.
E) They always run locally to access local data.
F) They can be designed to create visual components and not perform any integrations.

2. Your customer wants its agents to be able to pull chats from the wait queue. Which two actions should you perform?

A) Enable the engagement engine.
B) Select the corresponding pull policy.
C) Select the Pull Chat check box in the chat profile.
D) Configure advanced routing.
E) Select the Chat check box that is associated with an agent's staff account.

3. What are three required sections for Custom Process Models?

A) Footer
B) Code containing integration with external systems
C) Header
D) Test harness
E) Code containing custom business logic
F) Test script

4. Which two statements are true about mailboxes?

A) Mails sent out from Oracle Service Cloud will always have custhelp.com in the email address.
B) Techmail is responsible for pulling emails from single or multiple mailboxes.
C) Outreach mailing uses a mailbox that is configured for processing emails between customers and agents.
D) The Techmail utility is responsible for creating incidents when an email is sent to the Service Cloud mailbox.
E) The Dbtstatus utility is responsible for having incidents created after an email is sent to the Service Cloud mailbox.

5. How can you enable add-ins to run locally without uploading it to the server?

A) Configuration > Site Configuration > Addin Manager > Required Profile > Select Developer Mode.
B) Configuration > Staff Management > Profiles > Required Profile > Select Developer Mode.
C) Configuration > Staff Management > Profiles > Required Profile > Interfaces tab, Addin tab > Select Developer Mode.
D) Configuration > Site Configuration > Addin Manager > Required Profile > Interfaces > Select Developer Mode.

Solutions: