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Salesforce MCE-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Data Modeling and Management | 21% | - Contact identity and data governance - Data object selection and relationship definition - Reporting, data views, and tracking extracts |
| Automation | 20% | - Automation Studio workflow implementation - Journey Builder flow design - Automation type and activity selection |
| Account Configuration | 12% | - Account hierarchy design and management - Reply Mail Management setup and resolution - Mobile Studio configuration and troubleshooting - Sender Authentication Package implementation |
| Integration | 20% | - Marketing Cloud Connect configuration and troubleshooting - Data model design for personalized messaging - Extension product selection and implementation |
| Discovery and Architecture | 16% | - Data and segmentation strategy design - Requirements gathering and analysis - Solution recommendation and long-term maintainability |
| Messaging | 11% | - Personalized content design and delivery - Cross-channel messaging strategy - Deliverability and compliance management |
Salesforce Certified Marketing Cloud Engagement Consultant Sample Questions:
1. Northern Trail Outfitters receives a nightly encrypted unsub file to their Marketing Cloud SFTP from a third-party email platform. These files are used to unsubscribe existing subscribers. They do not use Email Address as Subscriber Key. What Automation Studio Activity sequence should be used to ensure the appropriate subscribers are unsubscribed from the All Subscriber List?
A) Import File > Query > Data Extract > File Transfer > Import File
B) Import File > Data Extract > File Transfer > Import File
C) File Transfer > Import File > Query > Data Extract > File Transfer > Import File
D) File Transfer > Import File > Data Extract > File Transfer > Import File
2. A customer is starting a new children's fashion brand and wants to use a dedicated business unit within their existing Enterprise 2.0 account. They anticipate many of their current Enterprise contacts will subscribe to the children's brand, however, they want to separate subscriber opt- outs of the Enterprise and children's brands. The customer has minimal technical resources available for implementation and support. What should a consultant recommend to meet these criteria?
A) Create attributes for each child business unit in "Profile Management" to record unsubscribes
B) Create a Business Unit Filter in 'All Subscribers' List to record unsubscribes
C) Select "Use separate 'Subscription Center' for this business unit" in Settings
D) Select "Subscribers will be unsubscribed from this business unit only" in Settings
3. A multinational organization plans to redesign its Marketing Cloud architecture. Requirements include centralized governance, reusable customer data, regional marketing independence, strong consent management, scalable automations, and future support for additional communication channels. Which recommendation represents the most strategic consultant guidance?
A) Optimize each campaign individually without changing architecture.
B) Store campaign-specific customer data inside each email.
C) Build completely independent implementations for every country.
D) Design an Enterprise-wide data model with shared governance, standardized Subscriber Keys, reusable automations, and modular Business Unit ownership.
4. A new Marketing Cloud (MC) customer wants to now implement a Sales Cloud instance to go along with their MC instance. The MC has been live for a year now, where the primary key for records has been the Email Address. Which two options would prevent the customer from duplicating records? (Choose 2 answers)
A) Purge the current records and carry on with new keys sourced from Sales Cloud.
B) Continue as normal, as Marketing Cloud Contact Models will dedupe keys by Email Address.
C) Upload CSV with Migrated Subscriber Keys to All Subscribers.
D) Get existing records updated with new Keys sourced from Sales Cloud instance.
5. A consultant configured a triggered send definition in Sales Cloud for a customer using Marketing Cloud Connect. The trigger is on a Custom Object called 'Shipments' and is enabled for Triggered Sends in Setup. Which two configuration requirements should be considered when troubleshooting? (Choose 2 answers)
A) The Shipment object is on the Account Related List.
B) There is a Master Detail Relationship from Contact to Shipment.
C) An Apex Trigger is created on the Shipment object.
D) The Shipment object requires a Lookup to Lead or Contact.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: D | Question # 3 Answer: D | Question # 4 Answer: C,D | Question # 5 Answer: C,D |
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