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Salesforce Sales-Con-201 Exam Syllabus Topics:

Salesforce Certified Sales Cloud Consultant Sample Questions:

1. Cloud Kicks needs a way to test major configuration changes, including data migrations, without impacting the production org before go-live. What should the consultant recommend?

A) A Full or Partial Copy Sandbox
B) A Developer Edition org unrelated to production data
C) Testing directly in Production

2. Sales reps at Cloud Kicks (CK) often receive important customer emails they want to log as records related to Contacts in Salesforce. CK has Office 365, as well as a policy that prevents users from installing anything directly on their computers. Which solution should a consultant recommend to meet this requirement?

A) Lightning Console for Sales
B) Einstein Activity Capture
C) Salesforce Inbox

3. Northern Trail Outfitters (NTO) finished implementing Sales Cloud for a mid-market sales team.
Sales management wants to track data completeness. Which common metric should the consultant recommend that NTO use to measure core Sales Cloud data?

A) Record Count
B) User Adoption
C) Field Usage

4. A consultant for Universal Containers is preparing to migrate the company's legacy CRM to Sales Cloud. The admin for the previous system is enthusiastic about Sales Cloud and driving the objectives of the implementation, but end users have expressed dissatisfaction about moving to a new platform. How should the consultant determine and validate their approach with end users?

A) Enlist the help of a champion to ensure that Sales Cloud is meeting end user needs.
B) Conduct a technical review of Sales Cloud with developers to evaluate solutions for end users.
C) Interview top-level executives to understand the Sales Cloud key performance indicators (KPIs) for end users.

5. In a recent management meeting, the VP of sales voiced concern over the current economic environment. To better understand the effectiveness of its marketing efforts, the VP expressed a need to monitor and reduce churn going forward. Which strategy should a consultant recommend to address the VP's concern?

A) Create a year over year sales by Account report.
B) Create a Historical Trending report.
C) Create an average stage duration by Opportunity report.

Solutions: