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SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:

1. If your customer would like to approve efforts. expenses. materials and mileage before it synchronizes to the ERR how can he do that? Choose the correct answer.

A) He can approve from his Field Services mobile app.
B) He can only approve in the ERP
C) He can go to Workforce Management and access the "Time and Material Journal", where he will be able to approve. reject or make changes to these entries.

2. Which object can you approve using the time and Material journal? Choose Three correct answers.

A) Mileage
B) Work time
C) Efforts
D) Expenses
E) Quotation

3. Which statements are correct in regards of approvals inside Workforce Management. Choose Three correct answers.

A) Business rules are necessary for activating the approval necessity in a company
B) By assigning permission for approval, all relevant objects appear on the Journal ready for action
C) Purchase orders are approved when all materials are approved
D) It is possible to change amount/quantity of efforts prior to approval

4. Which features are available in the smart form designer? Choose Three correct answers.

A) Preview report
B) Create custom elements
C) Copy template
D) Import translations
E) Design new icons

5. The dispatcher has recently joined the Service-Company and does not know yet his colleagues. How is SAP Field Service solution supporting the dispatcher in finding suitable technicians for open service tasks? Choose Four correct answers.

A) By right-click on the activity and choosing option 'find matching technician' all qualified technicians are shown on the screen.
B) The dispatcher can see what 'skills' have been assigned to the technician in order to find out if he qualifies for the job.
C) The solution doesn't help. The dispatcher has to find out himself (e.g. by asking colleagues) if a technician is able to conduct a job or not
D) The dispatcher sees the open time-slots of each technician in the planning board and can be sure that he is capable of doing the job.
E) You can browse to the Business Partner Masterdata and look up which technician has been doing the job for past service calls.

Solutions: