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Nokia SDM Certification - PS NSOP Sample Questions:

1. When the contract was signed, NSN did not offer shared delivery from a GDC. How would you go about influencing the customer to consider using NSN's GDC capability?

A) Demonstrate how the GDC can fully replace the Local Service Delivery and team for managing the customer relationship.
B) Demonstrate that the GDC enables the sharing of information gained by managing networks for different operators.
C) Use examples that demonstrate the cost and quality benefits we have achieved through shared delivery in other cases.
D) Use examples to demonstrate the capacity of the GDC in term of network management. Demonstrate that the shared delivery will not cause any damage to the customer business and highlight the shared delivery's advantage for NSN.

2. What are the key activities needed to Analyze Resource Performance?

A) Analyze and evaluate the performances of the identified network area to then identify the alarms associated to the performance degradation, Associate each of the identified alarms with the single measurement that caused the service degradation and forward that information to the FM team.
B) Analyze and evaluate the performance of the identified network elements, units, platforms etc to find the root cause of the identified performance degradation, Remote resolution of hardware in the networks.
C) Analyze and evaluate the performance of the identified network elements, units, platforms etc. to find the root cause of the identified performance degradation, Analyze and evaluate the interworking of the network elements, units, platforms etc. to find the root cause for the service degradation.
D) Report creation, KPI's and Measurements analysis, Identification of the network element that caused the degradation & Fault Resolution.

3. Proposed changes from a Change Management process always require a new or revised:

A) Network Operations team organization.
B) Procurement plan.
C) Estimation of changes to cost, Schedule and resource plan.
D) Cost baseline.

4. Which statements correctly describes Third Party Management?

A) Managing contracts and subcontracts undertaken with partner organizations in order to provide outsourced service delivery to the customer.
B) Managing contracts where they are essential with partner organizations in order to provide outsourced service delivery to the customer.
C) Managing essential contracts on behalf of the customer in order to provide the outsourced service delivery scope of services or to fully novate them.
D) Managing contracts undertaken with partner organizations in order to provide outsourced service delivery to the customer.

5. What does Business Management in the Operations Model mean?

A) Management of a (G)NOC and field maintenance organisation.
B) F&C activities related to Contract Management.
C) Contractual SLA management, Contract management, Partner management and Risk Management.
D) Scope of Outsourced Service Delivery including day to day operations of the CSP networks and all hosted systems.

Solutions: