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HP Selling HP Printing and Computing Services Sample Questions:

1. Why is HP Printing and Computing Sales specialization important for partners?

A) Qualifying Partners can also generate additional profit by delivering services on behalf of HP.
B) Partners selling HP hardware will be able to deliver their own branded services.
C) Partners will be able to deliver services on behalf of HP only for the hardware they sell. They can also deliver services during the warranty period of the hardware.
D) Partners will be able to deliver services on behalf of HP to any HP customers. They will not, however, be able to deliver services during the warranty period of the hardware.

2. Which statement is true about HP Care Pack Services?

A) HP Care Pack Services cover care services only.
B) HP Care Pack services are configurable to many devices with invoicing during the contract duration.
C) HP Care Pack Services cover a wide range of accessories (e.g.. mouse, key boards) that can be purchased with HP hardware.
D) HP Care Pack Services cover deployment, usage, and care services in both Consumer and Business markets.

3. Which statements are true about HP Services for Business Customers? (Select two.)

A) Travel Coverage for PCs is a good fit for customers with a high number of mobile workers.
B) Defective Media Retention, Accidental Damage Protection, and Travel Coverage are not standalone services. They are designed to be sold together in a bundle
C) The Data Protection service can be configured in accordance with the customer's regulatory requirements
D) Defective Media Retention allows workers to back up their hard drive to the HP cloud.

4. What is the added value of selling HP Services for consumers?

A) HP Services can extend the life of the consumer's hardware purchase.
B) HP Services can extend the life of the consumers hardware purchase, provide peace of mind, and make sure consumers have access to fully qualified professionals who can care for their equipment
C) HP Services add more value for consumers by giving them everything that is relevant to their multi-device environment.
D) Consumers can stop worrying about a lack of IT skills as HP Services make sure they have access to fully qualified professionals who can care for their equipment.

5. Which statement is true about Service Lines?

A) All Printer Services lines are available for consumers who buy contractual services.
B) R4 Commercial support is only available to Small and Medium Business (SMB).
C) 8W support covers all business levels for Custom Integration Services.
D) The 8W supportline is available for consumers.

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