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WGU Organizational-Behavior Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Leadership Theories | - Transformational vs transactional leadership - Behavioral approaches - Contemporary leadership perspectives - Contingency theories - Trait approaches to leadership |
| Topic 2: Group Behavior and Dynamics | - Power and political behavior - Conflict and negotiation - Team building and teamwork - Group development stages - Group structure and roles |
| Topic 3: Individual Behavior and Personality | - Perception and attribution - Individual decision-making - Personality traits and theories - Motivation theories (Maslow, Herzberg, Vroom) - Attitudes and job satisfaction |
| Topic 4: Organizational Structure and Culture | - Organizational structure types - Organizational change and development - Organizational communication - Organizational culture dimensions - Organizational design principles |
WGU Organizational Behavior (GTO1, C715) Sample Questions:
A is ambitious and cheerful at work. Which type of values are these?
- A. Intermediate values
- B. Instrumental values
- C. Determinate values
- D. Terminal values
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Which conflict-resolution techniques might a manager use to control the level of conflict that has become dysfunctional?
- A. Confrontation and smoothing
- B. Smoothing and confrontation
- C. Compromise and superordinate goals
- D. Satisfying goals and smoothing
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Three employees meet face-to-face to identify a problem and resolve it through open discussion. Which type of conflict resolution technique is this?
- A. Problem solving
- B. Compromising
- C. Smoothing
- D. Devil's advocate
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What is a purpose of employee evaluations?
- A. To assist management in making human resource decisions
- B. To measure the psychological symptoms of organizational dysfunctionality
- C. To educate employees on the personalities of supervisors and help them adjust to management styles
- D. To serve as a screening device for hiring new employees
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Which option defines organizational culture?
- A. A method of stratifying the organization's target market
- B. A unique system of shared organizational meaning
- C. A human resources department program for recognizing diversity
- D. A system of unique physical parameters that describes the organization
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