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Facebook Certified Community Manager Sample Questions:

1. A new member of a parent group asks for advice on how to handle a bullying incident. The member's question has been posted for several hours. No other members have responded.
What is the most effective action to promote discussion and collaboration regarding this topic among parents in this group?

A) Post a comment tagging other members who can help
B) Repost the question as an announcement
C) Recommend external resources about the topic
D) Message some relevant members to ask them to comment

2. A community manager of a large community for professionals is developing a content calendar to offer themed content to help members who are in the early stages of their careers. The group has had low engagement for the past year.
Which strategy should the community manager use to plan the most relevant content?

A) Survey community members for their most frequently asked questions about content themes.
B) Review data for insights into high-performing content in the community.
C) Ask community members to share their most memorable community posts.
D) Research popular content themes that may be relevant to the community.

3. A community manager runs a Facebook group for people who have challenged themselves to refrain from drinking alcohol for 30 days.
The group has grown organically over two years after the founder completed a 30-day challenge and invited people to join. The group now has includes over 3,000 members who use it as a resource for tips, guidance and support as they take on the challenge.
The community manager wants to make the group the recognized source for support.
Which step should the community manager take first?

A) Tell members they need to pay to stay in the community
B) Review community posts and delete unprofessional content
C) Ask the members to provide profitable ideas for the community
D) Define the brand guidelines for cohesive content in the community

4. A small, local online community of 5,000 members is launching a major outreach project to double membership by the end of the year. The community is focused on physical activity and doesn't show preference for any age group or gender.
The community is based on Facebook and uses a group as the primary hub where people can connect.
What's the most efficient way for the community manager to expand local reach?

A) Launch a referral program for current members to invite their neighbors to join the community
B) Encourage the moderation team to comment more on the content
C) Partner with a national newspaper and publish an article about the community
D) Place targeted ads for potential members using fitness and wellness interest targeting

5. A growing business wants to create a yearly summit for current and prospective customers to increase awareness and drive sales. The community manager needs to convert 30% of existing community members into buying tickets for the inaugural event.
Which two steps should the community manager take to accomplish this task? (Choose 2)

A) Provide discount codes to community members who buy early bird tickets
B) Post a link to the event website with a daily reminder to purchase
C) Schedule event speakers to host Q&As in the community leading up to the event
D) Reach out privately to community members who might be interested in attending

Solutions: