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EX0-115 Exam topics
Candidates must know the exam topics before they start of preparation. Because it will really help them in hitting the core. Our EX0-115 exam dumps will include the following topics:
- The control processes and their relationships 20%
- Introduction to IT Service Management 15%
- The service delivery processes and their relationships 15%
- Service Design and Transition 5%
- The Service Management System (SMS) 20%
- The relationship processes and their relationships 15%
- The resolution processes and their relationships 10%
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EXIN EX0-115日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Service Delivery Processes | 15% | - Financial management for services - Availability management - Service continuity management - Service level management - Capacity management - Information security management |
| Resolution Processes | 10% | - Problem management - Service request management - Incident management |
| Service Design and Transition | 5% | - Service transition
|
| Control Processes | 20% | - Change management - Configuration management - Release and deployment control |
| Introduction to IT Service Management | 15% | - Core concepts of IT service management
|
| The Service Management System (SMS) | 20% | - SMS concepts and requirements
|
| Relationship Processes | 15% | - Supplier management - Business relationship management |
