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EXIN ITSM20F日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Operation of the Service Management System | 55% | - Service design, build and transition processes - Service assurance processes - Supply and demand processes - Service portfolio processes - Relationship and agreement processes - Resolution and fulfilment processes |
| Topic 2: Introduction to IT Service Management | 15% | - Core concepts surrounding ISO/IEC 20000-1:2018 - Core concepts of IT service management |
| Topic 3: Service Management System (SMS) | 30% | - Core concepts of the service management system - Critical elements of a service management system |
EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:
多くの組織では、管理タスクまたはその一部がサードパーティによって実行されます。これらの当事者との間で合意が形成され、契約書で表現されます。
これらの契約は何と呼ばれますか?
- A. 運用レベルの契約
- B. 契約の基礎となる
- C. サービス契約
- D. サービス レベル アグリーメント (SLA)
緊急の変更に備えて何が必要ですか?
- A. 管理された受け入れテスト環境
- B. サービス継続計画
- C. 容量計画
- D. ポリシーと手順
問題管理は、インシデントの量と種類の傾向分析を実行する責任があります。
その理由は何でしょうか?
- A. サービスの正しいユーザーに請求できるようにするため
- B. インシデントの反復発生を防止するため
- C. 経営陣に報告できるようにするため
- D. 容量データベースに入力を提供します。
変更の構築とテストはいつ開始できますか?
- A. 変更諮問委員会のメンバーによって影響分析が議論され次第
- B. 変更に対する正しいネットワーク計画が作成され次第
- C. 変更要求 (RFC) が分類され次第
- D. 変更要求 (RFC) が正式に承認され次第
明確に定義されたプロセスには何を含める必要がありますか?
- A. 機能
- B. 統計的サポート
- C. タイムライン
- D. 期待される結果
