Who should take the Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02
This course is intended for implementers of PureConnect, or other technical positions in charge of implementing their Genesys Interaction Hub.
What is the duration, language, and format of Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02
- This exam is offered in only English.
- The type of questions is Multiple Choice, Multi Select, True/False and matching questions.
- The passing scores for Genesys Certification exams are based on a point scaling method generally used in the industry. When you register for the exam on webassessor.com, the passing score for your exam will be reflected in the exam information.
- There is a time limit of 120 minutes for the exam.
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Genesys GE0-601 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: System Administration and Security | 20% | - User, Role, Workgroup and Station Management - Security Settings and Access Control - Dial Plan, SIP and Media Configuration |
| Topic 2: PureConnect / Interaction Center Platform Overview | 20% | - Server Roles and Dependencies - Licensing Model and Management - System Architecture and Components |
| Topic 3: Installation and Initial Configuration | 20% | - Deployment Requirements - Setup Assistant and Initial Configuration - Post-Installation Verification |
| Topic 4: Interaction Attendant and Call Flow Design | 25% | - Voice Prompts and Scheduling - Auto Attendant and Menu Configuration - Attendant Interface and Structure - Routing and Queue Configuration |
| Topic 5: ACD, Reporting and Maintenance | 15% | - ACD and Skills-Based Routing - Interaction Supervisor and Reporter Basics - Logs, Updates and Troubleshooting |
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