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ICCE Study Guide

Interaction Center Certified Engineer Study Guide

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How much Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 Cost

The price of the Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 certification is $150 USD, for more information related to the Salesforce ADM-201 JPN Exam please visit Genesys Website.

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Understanding technical and functional aspects of Administering the CIC System

The following will be discussed in Genesys GEO-807 exam dumps:

• Managing Licenses
• Overview of Client Templates
• Managed IP Phone Configuration and Templates
• Introduction to PureConnect Application Suite
• Configuring Client Button and Queue Columns
• Understand the configuration options available for ACD/Skills-Based routing
• Basics of Interaction Reporter
• Using Response Management Libraries
• Overview of Interaction Center Business Manager
• Managed IP Phone Network Provisioning
• Basics of Interaction Supervisor
• Identify the components of the Interaction Administrator interface
• Security and Compliance Enhancements
• Status Messages, Account Codes, and Wrap-up Codes
• Identify key configuration elements at the Default User, Role, Workgroup, and User level
• Workgroups ACD Skills
• Introduction to ACD Tools
• Configuring Stations
• Configuring ACD

What is the duration, language, and format of Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02

• There is a time limit of 120 minutes for the exam.
• The passing scores for Genesys Certification exams are based on a point scaling method generally used in the industry. When you register for the exam on webassessor.com, the passing score for your exam will be reflected in the exam information.
• The type of questions is Multiple Choice, Multi Select, True/False and matching questions.
• This exam is offered in only English.

Reference: https://genbin.genesys.com/old/resources/training/certification/ExamStudyGuide-807-SIP8-v1.pdf

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