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HP Selling HP EMEA cMPS Sample Questions:

1. What is a benefit for HP partners in the Channel Managed Print Services program?

A) Learning to use printers as if they were copiers
B) Providing a complete copying solution to customers
C) Leveraging the quality and recognition of the HP brand
D) Purchasing HP services directly from HP

2. What is an HP Care Pack?

A) A fixed product warranty extension covering only return-to-base repairs
B) A box that takes care of the printers when connected to the network
C) A range of break-fix services for HP commercial printers and multifunctional-based
products
D) A mandatory service package for all MFP-based HP products

3. Do HP partners participating in the program get a discount on the HP original supplies used in Channel Managed Print Services contracts?

A) Yes resellers get 8% on the total contract value paid by HP once a year.
B) Yes discounts on HP original supplies are provided through the distributor participating in the SCRP program.
C) Yes resellers get S10 or 7 Euro per month, per toner cartridge extra.
D) No, rebates are linked to hardware only.

4. After learning about thecustomer's business and market,what is the next step in the MP imaging and printing sales process?

A) Discuss features and benefits of theproduct you are trying to sell
B) Bring up promotions, discounts, and service contracts
C) Assessthe customer's work environment
D) Qualify the customer's ability to buy

5. What are HP Care Pack services?

A) HP standard limited warranties for devices, supplies, and customer replaceable parts, including full replacement services where required
B) Bundled Genuine HP supplies and maintenance kits provided to customers at specific service intervals
C) Support packages that extend and enhance hardware and software service beyond the scope of the included warranty
D) Teams of HP Customer Engineers who travel to customer locations for installation, maintenance, and troubleshooting

Solutions: