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Salesforce Certified Sales Cloud Consultant Sample Questions:

1. Cloud Kicks wants to send an email notification to the VP of sales whenever any opportunity with an amount of $100,000 or more reaches a probability of 75% or more.
Which solution should the consultant recommend?

A) Create a Lightning Email Template for the opportunity.
B) Configure a flow with an email alert for the opportunity.
C) Change the stage on the opportunity.

2. Cloud Kicks has a large remote sales department working in many different locations. Management wants greater visibility into the opportunities in progress with their respective teams. They also want to receive emails when opportunities reach key metrics (for example, stage progression) or a high probability. However, they want to control the frequency of their emails.
Which solution should a consultant recommend?

A) Subscribe to Chatter Feed Tracking to receive updates.
B) Create a report filtering for the criteria and allow managers to subscribe to the report.
C) Define a record-triggered flow when the stage is updated to new values.

3. Universal Containers is in the planning phase of its Sales Cloud implementation. In a recent discussion, the CEO expressed a desire to measure the return on investment (ROI) of its sales and marketing efforts by location.
Which solution should the consultant recommend?

A) Track total cases submitted by lead source and location.
B) Track total accounts created by lead source and location.
C) Track total opportunity pipeline by lead source and location.

4. Cloud Kicks uses Salesforce to manage business Accounts and Person Accounts. The sales director wants to associate Person Accounts to business Accounts and/or Contacts.
Which approach should the consultant recommend to meet these requirements?

A) Use the Contacts to Multiple Accounts feature.
B) Create a junction object between Account and Contact.
C) Create a custom lookup from Account to Contact.

5. Cloud Kicks needs to associate some contacts with many accounts.
Which solution should a consultant recommend to meet this requirement?

A) Use the Contact Roles related list on Accounts.
B) Use the Contact to Multiple Accounts feature.
C) Add multiple custom Account lookup fields on the Contact.

Solutions: