[2023] Valid B2B-Solution-Architect test answers & Salesforce B2B-Solution-Architect exam pdf

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NEW QUESTION # 53
Universal Containers (UC) is currently utilizing Salesforce Revenue Cloud, Service Cloud, and Field Service for its internal Sales teams, call center, and field service teams. The field service team has asked for new data visibility around Sales and Service data because customers in the field will often ask about sales orders that typically exist within Revenue Cloud.
What is an immediate consideration a Solution Architect should provide regarding givingthis kind of data access?

• A. Generate a new profile that grants access to the Order object and assign it to the field service users.
• B. Generate a new permission set that grants access to the Order object and assign it to the field service users.
• C. Provide the field service team with a Sales Cloud license to view Order data.
• D. Provide the field service team with CPQ licenses to view Order data.

Answer: B

NEW QUESTION # 54
Different teams at Universal Containers (UC) are experiencing challenges using their existing tools. The Sales team can only access their application from the office, the Marketing team has to manually import leads coming from the website into their campaign tool, and the Support team lacks a communication history repository between email, social networks, and calls. The website was developed by the IT team, and the Legal team is responsible for the Consent Management Platform used to meet GDPR requirements.
UC wants to improve its relationship with customers, so a digital redesign program is starting with the goal of moving to Salesforce solutions.
Which three steps are necessary to set up a program roadmap?
Choose 3 answers

• A. Identify the high-level workload capacity and planning of the IT and Legal teams.
• B. Prioritize the transformation of activities related to customers' interactions.
• C. Create project plans for each of the projects that will be on the roadmap.
• D. Explain how the program contributes to the business's goals.
• E. Prioritize the transformation of activities involving the least development.

Answer: A,C,D

NEW QUESTION # 55
Northern Trail Outfitters (NTO) is currently using Salesforce CPQ and would like to implement B2B Commerce Classes. NTO uses a Partner Community to allow partners to build complex bundles to provide detailed quotes to clients. NTO also wants to ensure that it does not have to maintain two databases of products.
Which two considerations should a Solution Architect keep in mind about the CPQ B28 Commerce Connector when synchronizing Product and Price data?
Choose 2 answers

• A. The connector lets you sync simple products with a flat price.
• B. The connector does not support syncing complex CPQ bundles.
• C. Discount schedules from CPQ will sync to discounts and promotions m B2B Commerce Classic
• D. The connector is a two-way sync for product and pricing logic.

Answer: A,B

NEW QUESTION # 56
Northern Trail Outfitters (NTO) has a requirement to implement an Experience Cloud solution to allow its partners to log and view cases they have submitted, as well as track their opportunities. As part of the solution, NTO wants to be able to create dashboards that its partners can view within the community.
Which Experience Cloud license should the Solution Architect recommend?

• A. Customer Community Plus license
• B. Service Cloud license
• C. Sales Cloud license
• D. Partner Community license

Answer: C

NEW QUESTION # 57
GG3 has gone live with a B2B multi-cloud solution and plans to add more functionality over time. The company has a team of system administrators who each focus on a specific cloud and area of functionality. GG3 has decided to use an Org-Based deployment approach. It wants to protect the investment made and set the team up for success in the future.
What should a Solution Architect recommend as a best practice to put checks in place for decisions on changes moving forward?

• A. Set up a Governance and Monitoring structure that includes a Steering Committee, a Center of Excellence, and a Data governance council.
• B. Engage a third-party company to manage all governance and represent as the Steering Committee.
• C. Engage Salesforce services to manage all governance and represent as the Steering Committee.
• D. Budget for a Governance and Monitoring structure that includes a communications plan and project methodology for the following year.

Answer: A

Explanation:
governance is the process of defining and enforcing policies, standards, and best practices for managing your Salesforce implementation. It helps you ensure quality, consistency, security, and compliance across your multi-cloud solution.
https://trailheadacademy.salesforce.com/classes/arc801-Design-and-implement-b2b-multi-cloud-solutions

NEW QUESTION # 58
Universal Containers (UC) recently went live with a multi-cloud implement at ton consisting of Experience Cloud, Service Cloud, and Marketing Cloud Account Engagement. The UC Marketing team wants to generate Marketing Cloud Account Engagement emails using the same dynamic content that users access in Experience Cloud. They want to trigger Marketing Cloud Account Engagement emails based on certain user actions while keeping the content dynamic and configurable via a user- friendly mechanism.
Which approach should a Solution Architect recommend m this case?

• A. Consider finding AppExchange packages that support this functionality on Experience Cloud and Marketing Cloud Account Engagement.
• B. Use Salesforce CMS on Experience Cloud and the new Marketing Cloud Account Engagement Lightning Email Experience.
• C. Build a custom application using Lightning Web Components to make the email content dynamic and configurable.
• D. Change the data model to support sending Marketing Cloud Account Engagement email via the Experience cloud site.

Answer: B

Explanation:
Using Salesforce CMS and the new Marketing Cloud Account Engagement Lightning Email Experience can enable the UC Marketing team to generate Marketing Cloud Account Engagement emails with dynamic content accessed through Experience Cloud. This approach can provide a user-friendly mechanism to configure content and trigger email sends based on user actions, without changing the data model. Additionally, this approach leverages native Salesforce functionality and does not require custom development or third-party packages.
https://www.salesforce.com/products/experience-cloud/features/customer-engagement-solutions/

NEW QUESTION # 59
A client is running a project with a 626 multi-cloud setup involving Marketing Cloud, Sales Cloud, Service Cloud, Experience Cloud, and MuleSoft. Currently, MuleSoft is primarily used to integrate with third-party systems. Marketing Cloud is connected to Sales/Service using the standard connector. A recent requirement-gathering session, involving all functional streams, brought up the question of where consolidated reporting mil happen. So far, reporting has only been looked at individually per stream.
There is a steering committee meeting 1 week from now. The Solution Architect was asked to provide different solutions to fix the problem. The expectation is that a high-level evaluation will be done prior the steering committee meeting so that an indication of options can be given and additional funding can be requested.
Which three critical steps should the Solution Architect take first?
Choose 3 answers

• A. Identify key drivers and high-level data scope behind the need for a consolidated reporting.
• B. Review the system landscape to identify other existing solutions for reporting and start to investigate high-level cost impacts (inel. licenses aspects) for the most viable.
• C. Draft a solution to show how consolidated reporting can be done using CRM Analytics.
• D. Review the established and planned dataflows to understand where the systems of record sit and where data is transported to already.
• E. Ensure all data objects across the different clouds have a unique external identifier

Answer: A,B,D

Explanation:
Review the established and planned dataflows to understand where the systems of record sit and where data is transported to already. This is an important step to assess the current state of data integration and identify any gaps or challenges that might affect the reporting solution.
Identify key drivers and high-level data scope behind the need for a consolidated reporting. This is an essential step to understand the business requirements and expectations for the reporting solution, as well as the key metrics and KPIs that need to be measured and reported on.
Review the system landscape to identify other existing solutions for reporting and start to investigate high-level cost impacts (incl. licenses aspects) for the most viable. This is a useful step to explore the possible options for delivering a consolidated reporting solution, such as using existing tools or platforms, building a custom solution, or leveraging third-party solutions. It also helps to estimate the costs and benefits of each option.

NEW QUESTION # 60
Universal Containers (UC) uses Salesforce Sales Cloud to track Opportunities, Quotes, and Orders and is interested in offering self-service capability to its customers via an Experience Cloud site. Most products that UC offers are relatively simple, but some are complex and need to be configured and reviewed by a sales representative before an order can be officially placed. The CIO is concerned about the time to market and would like to see two options to address UC's need.
Which two options should a Solution Architect recommend and present to UC?
Choose 2 answers

• A. Implement Salesforce CPQ internally first, then build "product configurator" functionality in a custom Experience Cloud site in a follow-up phase.
• B. Implement B2B Commerce on Experience Cloud to allow customers to purchase simple products with Add complex product configurations in a follow-up phase.
• C. Implement a custom Experience Cloud site with "product configurator" functionality first, then add headless commerce functionality in a follow-up phase.
• D. Implement a templated self-service Experience Cloud site to show product information, add a "Request a Quote" component, and recommend B2B Commerce implementation in a follow-up phase.

Answer: A,B

Explanation:
https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3u00000MSk6gEAD Implement B2B Commerce on Experience Cloud to allow customers to purchase simple products with Add complex product configurations in a follow-up phase. This option would allow UC to quickly launch a self-service site for their customers to buy simple products online, while also leveraging the existing Sales Cloud data and processes for Opportunities, Quotes, and Orders. In a follow-up phase, UC can use the Salesforce CPQ and B2B Commerce for Lightning Experience Connector1 to enable customers to configure complex products on their site and sync them with Sales Cloud2.
Implement Salesforce CPQ internally first, then build "product configurator" functionality in a custom Experience Cloud site in a follow-up phase. This option would allow UC to streamline their internal sales process for complex products using Salesforce CPQ, while also maintaining their existing Sales Cloud data and processes for Opportunities, Quotes, and Orders. In a follow-up phase, UC can build custom "product configurator" functionality on their Experience Cloud site using Apex or Lightning Web Components and integrate it with Salesforce CPQ using APIs3.

NEW QUESTION # 61
Northern Trail Outfitters (NTO) currently use Sales Cloud to track deals and now wants to use channel sales to distribute and tell products through resellers (partners). As part of the channel strategy. NTO will be implementing a Partner Community for resellers to register deals or generate quotes. NTO needs to establish metrics to measure each reseller's performance based on the reseller's activities within the Partner Community. NTO wants to focus on leading metrics as opposed to lagging metrics to get early feedback on how the portal is being used by partners.
Which three leading metrics should a Solution Architect recommend to help NTO measure each reseller's goals through the Partner Community?
Choose 3 answers

• A. Product types sold
• B. Number of quotes generated
• C. Opportunity win rates
• D. Opportunities generated
• E. Logins into Partner Community

Answer: B,D,E

NEW QUESTION # 62
A Solution Architect is working with a complex enterprise architecture that supports multiple business processes. Many previous transformation projects have struggled because of the interdependencies between the Salesforce production environment and other systems, as well as a lack of documentation.
In which two ways can a Solution Architect gain a better understanding of the current state of the Salesforce production environment?
Choose 2 answers

• A. Examine the details of the current configuration to see how it is set up.
• B. Identify which system integrator did the previous implementation and ask them to document their work.
• C. Speak to the business stakeholders to gather their suggestions for improvement.
• D. Work with the system administrator to identify who has the most knowledge of the current configuration.

Answer: A,B

NEW QUESTION # 63
Universal Containers (UC) is currently using Sales Cloud, Revenue Cloud, Experience Cloud, and B2B Commerce. B2B Commerce and Experience Cloud are used for UC's end customers while the direct Sales team sells with partners through Revenue Cloud. However, partners want to work digitally versus through email.
The direct Sales team has asked the CIO how they can expose their Revenue Cloud capabilities to their partners and vendors using Salesforce. The CIO knows they are currently using B2B Commerce for customers and is wondering if they can do something similar for partners by exposing CPQ capabilities in Experience Cloud for partners.
What are two questions a Solution Architect should ask when evaluating either B2B Commerce or CPQ for partners via Experience Cloud?
Choose 2 answers

• A. What do we need to invest in order to build the channel and where does that investment come from?
• B. Do partners need to do complex configurations or create their special pricing?
• C. Will partners be using CPQ to sell to our customers that are utilizing our B2B Commerce tool today?
• D. Does the direct Sales team co-sell with partners or sell to partners in this new channel model?

Answer: B,C

Explanation:
Do partners need to do complex configurations or create their special pricing?2 This question can help UC determine if they need to use CPQ for partners, which can provide more flexibility and functionality for configuring products and applying discounts than B2B Commerce.
Will partners be using CPQ to sell to our customers that are utilizing our B2B Commerce tool today?1 This question can help UC understand if they need to integrate CPQ and B2B Commerce for partners, which can enable a seamless experience for both partners and customers across different channels.

NEW QUESTION # 64
Northern Trail Outfitters (WO) is transforming its service experience. NTO has created a RACI matrix to understand the key stakeholders' responsibilities for activities and decisions during a Salesforce Field Service discovery workshop.
Which three NTO stakeholders should a Solution Architect recommend be defined as Consulted during the discovery workshop?
Choose 3 answers

• A. Field Service Manager
• B. NTO employee representing a typical customer
• C. Field Service Agent
• D. Business Analyst
• E. Project Manager

Answer: B,D,E

Explanation:
A RACI matrix is a tool that defines the roles and responsibilities of different stakeholders in a project or process1.
The RACI matrix has four categories: Responsible, Accountable, Consulted, and Informed12.
Responsible means that the stakeholder is directly involved in performing a task or making a decision12.
Accountable means that the stakeholder has ultimate authority and accountability for a task or decision12.
Consulted means that the stakeholder provides input or feedback on a task or decision12.
Informed means that the stakeholder is kept updated on the progress or outcome of a task or decision12.

NEW QUESTION # 65
A Solution Architect is delivering a multi-cloud implementation to a client. A diagram is required to communicate the vision and strategy of the solution to the business executives and stakeholders at a high level without going into too much detailed technical information.
Which type of architecture diagram should the Solution Architect use?

• A. Solution Architecture Diagram
• B. Reference Architecture Diagram
• C. Lightning Platform Architecture Diagram
• D. Master Data Management (MDM) Diagram

Answer: C

NEW QUESTION # 66
A corporate bank has decided to use a multi-cloud solution to reduce time to market, showcase a 360-degree view of the bank's business customers, and improve CSAT rating by increasing channels for customer service. The CIO has asked to run a discovery workshop with one goal: understanding existing technical dependencies within the organisation.
What should a Solution Architect recommend as the top priority to start this journey?

• A. Plot the process map using Universal Process Notation (UPN) through workshops involving a diverse set of stakeholders.
• B. Plot the map or the future system landscape by making assumptions about the changes needed to improve customer satisfaction.
• C. Plot the map of the current system landscape and identify key areas where the 626 multi-cloud solution will fit in.
• D. Plot what the customer is thinking, doing, and feeling at the varying stages of their experience, and connect them to interactions with the bank.

Answer: A

NEW QUESTION # 67
During a B2B multi-cloud implementation, an executive sponsor from Universal Containers (UC) approaches the Solution Architect to discuss ongoing support and new functionality that will be rolled out to support UC. The current implementation supports Experience Cloud, Service Cloud, and Sales Cloud.
Which three recommendations should a Solution Architect make to ensure features are enabled without impacting user efficiency?
Choose 3 answers

• A. Give users the ability to opt-out of any new feature they dislike.
• B. Ensure development, training, and production environments are in place.
• C. Fully document all customizations added to the system.
• D. Give users a way to raise support tickets for new features they do not understand.
• E. Communicate and train users on new features.

Answer: B,D,E

NEW QUESTION # 68
Ohana Cirrus (OC) has around 1,500 support agents working in its global support center operating 24/7 across multiple channels. This center handles around 30,000 cases per day. OC currently uses a custom-developed solution to manage customer complaints and is planning to replace it with a new Salesforce solution. The current system contains more than 250 million records including some still being processed.
Which three recommendations should a Solution Architect suggest to migrate to the new application in the most efficient manner?
Choose 3 answers

• A. Use an EU tool that uses the Salesforce Bulk API to migrate the data from the legacy system to the new system.
• B. Migrate archived data to Heroku and active and semi-active data to Salesforce.
• C. Migrate all complaint records m the Case object to provide a 360-degree customer view.
• D. Use an interface to copy data from the legacy complaint system to Salesforce using a scheduled MuleSoft batch.
• E. Use Deferred Sharing Calculations to avoid record sharing calculations during data migration.

Answer: A,B,E

NEW QUESTION # 69
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