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Cisco 500-444 Exam Syllabus Topics:
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NEW QUESTION # 34
How are remote sites added?
- A. PG Setup
- B. Websetup
- C. SPOG interface
- D. Initialization Wizard
Answer: D
Explanation:
Remote sites can be added by using the Initialization Wizard. The Initialization Wizard is a utility that is used to configure the Packaged CCE system, including adding remote sites and configuring the call routing scripts [1]. It is launched by running the pg_setup.exe program and then selecting the Add Remote Sites option. This will initiate a setup wizard that will guide you through the process of adding remote sites.
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_11_5_1/maintenance/Guide/PCCE_BK_P5FE2CBD_00_pcce-features-guide-11-5.pdf
1. Cisco Packaged Contact Center Enterprise Features Guide Release ...
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_11_5_1/maintenance/Guide/PCCE_BK_P5F
NEW QUESTION # 35
What must be enabled on the CUIC server for CUIC reports to show up in Finesse?
- A. JSONP
- B. Hazelcast
- C. PROXY
- D. Cross Origin Resource Sharing (CORS)
Answer: D
Explanation:
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_12_5_1/release/guide/pcce_b_1251_pcce-release-notes/pcce_b_1251_pcce-release-notes_chapter_010.pdf
NEW QUESTION # 36
Where are external voice DNs sourced from in a CCE Dial Plan?
- A. CUCM
- B. VGW
- C. CUBE
- D. CVP
Answer: A
Explanation:
Explanation
External voice DNs are sourced from CUCM in a CCE Dial Plan. External voice DNs are the DNs that are not associated with any CCE device, such as agent phones, VRU peripherals, or gateways. They are used to route calls to destinations outside the CCE network, such as PSTN numbers, voicemail, or other PBXs. CUCM is responsible for provisioning and managing these DNs and assigning them to the appropriate devices or trunks.
CVP can also use external voice DNs to send calls to CUCM for further routing or treatment.
References:
Troubleshooting Cisco Contact Center Enterprise (CCET) course, Module 3: Troubleshooting Call Flow Issues, Lesson 3.1: Troubleshooting CCE Call Flows, Topic: CCE Dial Plan1 Configuration Guide for Cisco Unified Customer Voice Portal, Release 12.6 (1) - System Configuration
[Cisco Unified Customer Voice Portal] - Cisco, Chapter: Dialed Number Pattern Configuration2
NEW QUESTION # 37
Which two claim rules will be added to specify the claims sent from ADFS to Cisco Identity Service as part of a successful SAML assertion in PCCE? (Choose two.)
- A. sAMAccountName - Logon names maintained for backward compatibility
- B. Unspecified - For the Incoming name ID format
- C. uid - For Identifying the authenticated user in the claim sent to the applications
- D. E-Mail Address - For the Outgoing claim type
- E. user_principal - For Identifying the authentication realm of the user in the assertion sent to Cisco Identity Service.
Answer: A,D
Explanation:
Explanation
= In order to configure SAML SSO for PCCE, you need to create claim rules that specify the claims sent from ADFS to Cisco Identity Service as part of a successful SAML assertion. The claim rules define how to transform the incoming claims from the AD FS identity provider into the outgoing claims that are expected by the Cisco Identity Service relying party. The two claim rules that are required for PCCE are:
sAMAccountName - Logon names maintained for backward compatibility. This claim rule maps the sAMAccountName attribute from the AD FS identity provider to the uid attribute in the outgoing claim.
The uid attribute is used to identify the authenticated user in the claim sent to the applications. The sAMAccountName attribute is the logon name used to support clients and servers from a previous version of Windows1.
E-Mail Address - For the Outgoing claim type. This claim rule maps the E-Mail-Addresses attribute from the AD FS identity provider to the mail attribute in the outgoing claim. The mail attribute is used to provide the email address of the authenticated user in the claim sent to the applications. The E-Mail-Addresses attribute is the primary email address of the user2.
The other options are not valid claim rules for PCCE. The user_principal option is not a valid attribute name in AD FS. The Unspecified option is not a valid claim type in AD FS. The uid option is not a valid attribute name in AD FS, but it is the outgoing claim type that is mapped from the sAMAccountName attribute.
References :=
AD FS 2.0 Setup for SAML SSO Configuration Example
Configure Single Sign-On with CUCM and AD FS 2.0
Checklist - Creating Claim Rules for a Claims Provider Trust
Notes on ADFS as SAML IdP for ISE User Portals
NEW QUESTION # 38
Which core components are required for calls that originate from Cisco Unified Communications Manager to Cisco Unified CVP using Comprehensive mode when using microapps?
- A. CUCM: CTI Route Port, SIP Trunk, ICM: CVP Type 2 VRU, CUBE. VXML Gateway
- B. CUCM: CTI Route Port and SIP Trunk, ICM: CVP Type 10 VRU and Network VRU labels, VXML Gateway
- C. CUCM: CTI Route Point and SIP Trunk, ICM: CVP Type 10 VRU and Network VRU labels, VXML Gateway
- D. CUCM: CTI Route Point and SIP Trunk, ICM: CVP Type 2 VRU and Network VRU labels, VXML Gateway
Answer: D
Explanation:
Explanation
To use microapps in Cisco Unified CVP Comprehensive mode, the following core components are required12:
CUCM: CTI Route Point and SIP Trunk. The CTI Route Point is used to trigger the ICM routing script when a call arrives at CUCM. The SIP Trunk is used to send the call to CVP for further treatment by the ICM script1.
ICM: CVP Type 2 VRU and Network VRU labels. The CVP Type 2 VRU is a configuration option in ICM that allows the ICM script to send instructions to CVP using microapps. The Network VRU labels are used to route the call from CUCM to CVP via the SIP Trunk1.
VXML Gateway: The VXML Gateway is used to execute the microapps that are sent by the ICM script. The VXML Gateway communicates with CVP using HTTP and plays the media files that are stored on the CVP Media Server1.
Option A is incorrect because it uses CTI Route Port instead of CTI Route Point, and it includes CUBE, which is not required for microapps. Option C is incorrect because it uses CTI Route Port instead of CTI Route Point, and it uses CVP Type 10 VRU, which is not supported for microapps. Option D is incorrect because it uses CVP Type 10 VRU, which is not supported for microapps1.
References:
1: Troubleshooting Cisco Contact Center Enterprise (CCET) course, Module 3: CVP Microapps3
2: Cisco Contact Center Enterprise Implementation and Troubleshooting (CCEIT) exam description1
NEW QUESTION # 39
Which service must be restarted after modifying the Java Keystore on the CVP servers?
- A. Cisco CVP Call server
- B. Client license service
- C. Cisco CVP WebServicesManager
- D. Cisco CVP VXML server
Answer: C
NEW QUESTION # 40
Which signed certificate is less administration in environments with many servers, such as CCE?
- A. Certificate Authority (CA)
- B. Self-signed
- C. Security Authority (SA)
- D. 3rd party signed
Answer: B
NEW QUESTION # 41
What are two tasks of a PCCE initialization under Unified CCE PG? (Choose two.)
- A. Creates the CUCM Peripheral Gateway (PG) with the CUCM PIM.
- B. Downloads JTAPI from the Unified Communications Manager and installs it on the Unified CCE PG.
- C. Creates the Media Routing PG (MR PG) with three MR PIMs.
- D. Creates just VRU PG; VRU PIMs need to be added manually.
- E. Downloads JTAPI from the Unified Communications Manager, but manually need to be installed in the Unified CCE PG.
Answer: C,D
NEW QUESTION # 42
Which tool manages IIS certificates on the CCE servers?
- A. OPENSSL
- B. Keytool
- C. System CLI
- D. SSLUtil
Answer: D
NEW QUESTION # 43
What are two upgrades for Common Ground? (Choose two.)
- A. includes migration of windows registry
- B. includes database migration
- C. updates Hostname as appropriate
- D. updates IP address as appropriate
- E. in-place upgrades exist on VMs
Answer: B,C
Explanation:
Common Ground is a Cisco solution for contact center environments, which enables customers to use multiple channels, such as voice, chat, and email, to interact with agents. Upgrading Common Ground usually involves several steps, including:
Updating the hostname as appropriate: Depending on the configuration and organization of the system, it may be necessary to update the hostname to ensure that all components are properly identified and connected.
Database migration: As part of the upgrade process, the Common Ground database may need to be migrated to a new version or schema. This is done to ensure that the database is compatible with the new version of Common Ground and that all data is preserved during the upgrade.
Updating IP address: Depending on the network and IP addressing scheme, it may be necessary to update the IP addresses of Common Ground components to ensure that they are properly configured and accessible.
Updating registry: Windows registry may need to be updated as well, to ensure that the correct configurations and settings are in place after the upgrade.
In-place upgrades: In-place upgrades are the upgrades that can be done on the same version of the software without the need to install new version of the software.
NEW QUESTION # 44
Which signed certificate is less administration in environments with many servers, such as CCE?
- A. Certificate Authority (CA)
- B. Security Authority (SA)
- C. Self-signed
- D. 3rd party signed
Answer: A
Explanation:
Explanation
Certificate Authority (CA) signed certificates are less administration in environments with many servers, such as CCE, because they are issued by a trusted third-party entity that validates the identity of the certificate owner and provides a chain of trust. CA signed certificates are more secure and reliable than self-signed certificates, which are generated by the same entity whose identity they certify and are not verified by anyone else. Self-signed certificates require manual installation and configuration on each server and client that needs to communicate with them, which can be tedious and error-prone. 3rd party signed certificates are similar to CA signed certificates, but they are issued by a commercial entity that may charge a fee for their services. Security Authority (SA) is not a valid term for a certificate issuer. References: 1, 2, 3
NEW QUESTION # 45
Which three modes can implement single sign-on in PCCE? (Choose three.)
- A. ldP
- B. Hybrid
- C. SAML
- D. Non-SSO
- E. SSO
- F. ldS
Answer: B,D,E
Explanation:
Explanation
* SSO - Enable all agents and supervisors in the deployment for SSO.
* Hybrid - Enable agents and supervisors selectively in the deployment for SSO. ...
* Non-SSO - Continue to use existing Active Directory-based and local authentication, without SSO.
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_12_6_1/maintena
NEW QUESTION # 46
Which sync is triggered when an administrator performs any create, update, or delete operation on a specific configuration item?
- A. Manual differential
- B. Push
- C. Automated differential
- D. OnDemand
Answer: B
Explanation:
The sync that is triggered when an administrator performs any create, update, or delete operation on a specific configuration item is Push. Push is a synchronization method that allows administrators to trigger synchronization of changes to a specific configuration item, such as a device or service, and to any related configuration items. Push synchronization is triggered immediately, and can be used to quickly synchronize all changes to a specific configuration item.
References: [1] https://www.cisco.com/c/en/us/td/docs/net_mgmt/network_automation_and_programmability/one_plus/b_one_plus_getting_started/b_one_plus_getting_started_chapter_01.html [2] https://www.cisco.com/c/en/us/td/docs/net_mgmt/smart_software_manager/one/2-2/user_guide/b_one_user_guide_22/b_one_user_guide_22_chapter_01.html
NEW QUESTION # 47
Which account does PCCE wizard use for logins to access the appropriate server and enable interfaces, databases, and protocols?
- A. Windows login
- B. Service Account login
- C. Local administrator login
- D. Setup login
Answer: B
Explanation:
Explanation
The PCCE wizard uses the Service Account login for logins to access the appropriate server and enable interfaces, databases, and protocols. The Service Account login is an existing Active Directory user in the same domain as the Packaged CCE servers. This account is added to the Service group during the initialization of the Packaged CCE deployment type. The Service Account login has the required permissions to access the SQL Server, the Organizational Units, and the Security Groups for the Packaged CCE components.
References:
Cisco Packaged Contact Center Enterprise Administration and Configuration Guide, Release 12.6 (1) - Initialize the Packaged CCE 2000 Agents Deployment Type1 Cisco Packaged Contact Center Enterprise Installation and Upgrade Guide, Release 12.0 (1) - Configure PCCE Local Authorization2
NEW QUESTION # 48
Which protocol is used between ICM Central Controller and IVR/CUCM PG?
- A. SIP
- B. ccagent
- C. Device Management Protocol (DMP)
- D. OCTI
Answer: C
Explanation:
Explanation
Device Management Protocol (DMP) is a protocol used between ICM Central Controller and IVR/CUCM PGs. It is used to send commands, such as to bring up a voice channel, to the PGs. OCTI, SIP, and ccagent are not protocols used between ICM Central Controller and IVR/CUCM PGs.
References: 500-444-demo, page 4.
NEW QUESTION # 49
To which Cisco Unified Communications Manager configuration object should the call be transferred to maintain end-to-end reporting context when an agent transfers a call to another ICM Skill Group?
- A. Route pattern
- B. CTI route point
- C. Agent IP phone
- D. Translation pattern
Answer: B
Explanation:
Explanation
When an agent transfers a call to another ICM Skill Group, the call should be transferred to a CTI route point that is associated with a routing client and a dialed number in the ICM configuration. This way, the ICM can route the call to the appropriate agent based on the skill group and the call context. The ICM can also maintain the end-to-end reporting context for the call, such as the original call type, the transfer reason, the transfer time, and the transfer destination. If the call is transferred to an agent IP phone, a route pattern, or a translation pattern, the ICM will lose the visibility and control of the call, and the reporting context will be broken.
References: Troubleshooting Cisco Contact Center Enterprise (CCET) course, Module 3: Troubleshooting Call Flows, Lesson 3: Troubleshooting Transfers12
NEW QUESTION # 50
......
To prepare for the exam, candidates should have a solid understanding of Cisco CCE architecture and components, as well as experience working with Cisco Unified Contact Center Enterprise (UCCE) or Cisco Packaged Contact Center Enterprise (PCCE) solutions. They should also be familiar with call routing and scripting, as well as reporting and administration tools.
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