Verified & Latest 37820X Dump Q&As with Correct Answers
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NEW QUESTION 12
A company's IT staff often works from remote locations.
What is required for them to manage the Avaya IP Office Platform remotely?
- A. The Avaya Secure Access Link (SAL)
- B. VPN access to the corporate network and an IP Office System Monitor
- C. VPN access to the corporate network and a web browser
- D. VPN access and the System Status tool
Answer: B
NEW QUESTION 13
A customer has an existing Business Communications Manager (BCM) with Avaya 1220 and 1230 IP Deskphones. The Account Manager wants to reuse the sets and minimize the cost of the quote.
Which statement about reusing existing sets from a BCM on an IP Office is true?
- A. The existing sets will operate the same on the IP Office.
- B. IP Office supports ail BCM sets.
- C. The features supported on BCM are the same as the IP Office.
- D. There will be some operational or feature differences.
Answer: C
NEW QUESTION 14
You are proposing an Avaya Midsize solution with 200 agents, 10 supervisors, 225 non-agent UC users, and
200 non-agent Telephony users.
How many Telephony users and UC users would be Included In your Bill of Materials?
- A. 200 Telephony users and 435 UC users
- B. 400 Telephony users and 235 UC users
- C. 210 Telephony users and 425 UC users
- D. 410 Telephony users and 225 UC users
Answer: A
NEW QUESTION 15
With Avaya Spaces, which statement is true about the what users can do?
- A. All levels of users can text chat and video call.
- B. Only Member level users and above can video call.
- C. Only the Owner/Admin level users can video call.
- D. Guest level users can only text chat other users.
Answer: B
NEW QUESTION 16
Which two statements describe the competitive advantages of the Avaya Midsize Solution? (Choose two.)
- A. It delivers a lower total cost of ownership compared to all major vendors.
- B. It supports a broader range of endpoints types.
- C. It Is available in more deployment options than other major vendors.
- D. It focuses on the customer's IT relevant needs.
Answer: A,C
NEW QUESTION 17
Refer to the Scenario: IT-FAC.
You plan to recommend that IT-FAC use the geo-presence feature to keep track of their security and maintenance personnel.
Which application and deployment option will provide this functionality?
- A. one-X Mobile Preferred using iOS or Android smartphones
- B. one-X Mobile Preferred using Windows smartphones
- C. Avaya Communicator using iOS or Android smartphones
- D. Scopia Mobile using iOS or Android smartphones
Answer: A
NEW QUESTION 18
In Powered by Offer, when Is Fallback Twinning to an external device provided?
- A. After the mobile device rings an administer-able number of rings.
- B. When simultaneous mode for the IP Office user is not available
- C. When the mobile device loses contact with the IP Office In the cloud data center
- D. When the IP Office phone loses contact with the IP Office In the cloud data center
Answer: A
NEW QUESTION 19
Midsize businesses face common market trends and needs related to different aspects such as workforce or cloud communications.
Which characteristic is an example of a workforce midsize segment trend?
- A. More tech savvy workers are working in the midsize segment.
- B. Employees want access to tools to be more self-sufficient.
- C. The number of users outside of the office is increasing.
- D. Employees are requesting company provided mobile devices.
Answer: A
NEW QUESTION 20
In Avaya Contact Center Select, from where is social media data loaded Into the agent desktop?
- A. The Contact Center Manager Administration database
- B. The Communication Control Toolkit database
- C. The Contact Center Manager Server database
- D. The Contact Center Multimedia database
Answer: D
NEW QUESTION 21
A customer wants the helpful tool that Is available to create marketing surveys In Avaya Contact Center Select (ACCS).
Which component Is used to create surveys In ACCS?
- A. Communication Control Toolkit
- B. Orchestration Designer
- C. Proactive Outreach Manager
- D. Outbound Campaign Management Tool
Answer: D
NEW QUESTION 22
You are working with a customer to migrate them to an Avaya Midsize solution with IP Office. They have nine existing analog trunks that each cost $40 per month. You want to determine If It would be cost effective to go to digital trunking using a T1/E1 at a cost of $400 per month.
Although the analog monthly line charges are less, what else would need to be taken Into consideration to look at the total cost difference?
- A. Digital trunking needs VCM channels and analog trunks do not-
- B. Analog devices, such as a classic fax machine, attached to the IP Office require analog trunks.
- C. The cost for nine analog trunk ports versus a single digital trunk port.
- D. Digital trunking requires an SBCE for security.
Answer: B
NEW QUESTION 23
Refer to the Scenario: H&H Ticket.
The H&H Ticket company wants to replace their DEFINITY systems with a solution for which they can easily obtain parts and maintenance. The customer contact wants to know why they should migrate to IP Office"* and not Avaya Aura.
In addition to telling them that this solution was purpose-built to support midsize enterprises with up to 3000 users, what else would you tell them?
- A. The IP Office can be virtualized in either a Nutanix or a VMware environment.
- B. IP Office integrates with a multi-channel contact center solution that can migrate to Avaya Aura Contact Center.
- C. IP Office Includes built-in apps such as voicemail, audio and web collaboration, mobility, IM and Presence.
- D. IP Office uses many of the same components and applications such as SBCE and System Manager.
Answer: D
NEW QUESTION 24
Your customer has standardized on Chrome as their browser, and they want to use WebRTC to access their IP Office'".
Which two soft clients would you recommend? (Choose two.)
- A. Avaya one-X Mobile Preferred
- B. IP Office Web Client
- C. Avaya IX Workplace Web Client
- D. Avaya Communicator for Web
Answer: A,D
NEW QUESTION 25
Currently a customer has an IP500 V2 Preferred Edition deployment with SIP trunks at their office, but they plan to have 10 employees for tech support to work remotely within the next month. All 10 employees must be able to access their extension simultaneously. They ask you If the IP Office has built-in functionality for this and whether that Is sufficient from a security perspective.
Which solution would satisfy the customer's need for remote employees and security, and which additional licensing (if any) is required?
- A. The IP Office has a built-in SBC, and it is sufficient for security. The customer also needs 10 Teleworker licenses.
- B. An SBCE Is recommended and deployed with the IP Office. The customer also needs 10 Standard Licenses for the remote workers.
- C. An SBCE is recommended and deployed with the IP Office. The customer also needs 10 Standard and Advanced Licenses for the remote workers.
- D. The IP Office has a built-in SBC and firewall and It is sufficient for security. The customer also needs
10 Teleworker licenses,
Answer: B
NEW QUESTION 26
Refer to the Scenario: IT-FAC.
IT-FAC Is very concerned about reliability since they need the ability to always make calls and receive calls.
They are not as concerned about reliability of messaging and other forms of collaboration.
Based on the above information, what Is required in the IP Office solution to provide backup for their SIP trunks and Session Border Controller for Enterprise (SBCE)?
- A. Add an E1 or T1 line with a combo card.
- B. Add a second Portwell SBCE to provide High Availability (HA).
- C. Duplicate all of the SIP trunks, add another Portwell SBCE and High Availability (HA. licenses.
- D. Add Plain Old Telephone Service (POTS) lines and analog modules to the IP500 V2.
Answer: A
NEW QUESTION 27
Refer to the Scenario:
Bittersweet Coffee Company (BCC).
Your initial bid response has been designed to meet only the customer's stated needs from the RFP.
Which feature brings added value to your solution without incurring any additional cost to the customer?
- A. On demand call recording and reporting for any user
- B. HTML based call accounting reports
- C. Centralized management of wired network switches
- D. Meet-me audio conferencing
Answer: C
NEW QUESTION 28
Refer to the Scenario: IT-FAC.
The Account Manager said that the customer is concerned about the amount of time that calls get held or parked. They would like to get simple reports summarizing this type of Information.
What can you tell the Account Manager about the CDR/SMDR information and output?
- A. IP Office tracks that information and It Is provided In a CSV format.
- B. IP Office does not track that Information but It is available using a third-party call accounting application.
- C. IP Office does not track that information but it is available with a call center application.
- D. IP Office tracks that information and It can be reviewed using the built-in reports.
Answer: D
NEW QUESTION 29
You are proposing an Avaya Midsize solution with 200 agents, 10 supervisors, 225 non-agent UC users, and 200 non-agent Telephony users.
How many Telephony users and UC users would be Included In your Bill of Materials?
- A. 200 Telephony users and 435 UC users
- B. 400 Telephony users and 235 UC users
- C. 210 Telephony users and 425 UC users
- D. 410 Telephony users and 225 UC users
Answer: A
NEW QUESTION 30
Refer to the Scenario: H&H Ticket.
You are designing a solution for H&H Ticket. The customer has been using a hosted conferencing solution with a maximum of 100 moderators. They need to know answers to multiple questions to estimate costs or setup the host/moderator. In the system. You have told them that the Avaya model is simpler.
Which three facts do you need to know to help determine a cost estimate for a comparable premise-based solution? (Choose three.)
- A. No additional Information Is needed
- B. Whether they need web collaboration
- C. The number of participant-.
- D. Whether they will need recording
- E. The number of conferences per month
Answer: A,D,E
NEW QUESTION 31
You have completed your design for a customer who needs two analog lines for fax, reusing 50 digital telephones from their old system, 425 IP telephones (200 from their old system and 225 new), and 50 new SIP mobile users.
Based on this configuration of endpoints and users, which ports are required?
- A. Four analog ports and 50 digital ports In a IP Office 500 V2, 425 customer provided PoE ports In a Layer 2 switch
- B. Two analog ports and 50 digital ports In a IP Office 500 V2 gateway and an IP Office server, 225 customer provided PoE ports In a Layer 2 switch
- C. Two analog ports and 50 digital ports In a IP Office 500 V2 gateway and an IP Office server, 425 customer provided PoE ports in a Layer 2 switch
- D. Two analog ports and 50 digital ports in a IP Office 500 V2, 475 customer provided PoE ports In a Layer 2 switch
Answer: B
NEW QUESTION 32
Refer to the Scenario: Bittersweet Coffee Company (BCC).
When responding to an RFP, it is common to propose an initial solution that meets only the minimum requirements of the RFP, and later to propose additional or enhanced products/services that you believe will best meet the customer's needs.
Assuming that you are providing the initial basic response to the BCC RFP, which product might not be needed, but could be Included in a subsequent response to provide additional functionality?
- A. Voicemail Pro
- B. 1600 series telephone sets
- C. Avaya Session Border Controller for Enterprise
- D. Avaya one-X Mobile
Answer: C
NEW QUESTION 33
Refer to the Scenario: Bittersweet Coffee Company (BCC).
When responding to an RFP, it is common to propose an initial solution that meets only the minimum requirements of the RFP, and later to propose additional or enhanced products/services that you believe will best meet the customer's needs.
Assuming that you are providing the initial basic response to the BCC RFP, which product might not be needed, but could be Included in a subsequent response to provide additional functionality?
- A. Voicemail Pro
- B. 1600 series telephone sets
- C. Avaya Session Border Controller for Enterprise
- D. Avaya one-X Mobile
Answer: C
NEW QUESTION 34
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