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IBM Commerce Solutions Selling/Order Mgmt Sales Mastery Test v1 Sample Questions:

1. What type of capability is NOT provided by Delivery and Services Scheduling?

A) Ability to connect Inventory availability with crew availability.
B) Ability to setup warranty based annual service maintenance schedules.
C) Ability to schedule appointment at the time of creating an order.
D) Abilityto determine the best delivery crew or service provider.

2. IBM Sterling OM provides a single order repository that enables a user tomodify, update or track all orders real-time for what type of channel?

A) Field Sales
B) Retail Store
C) Any combination of channels.
D) Call Center

3. Which of the following components is included in the standard IBM Sterling Order Management solution bundle?

A) Marketing
B) Product Configurator
C) Global InventoryVisibility
D) Pricing and Promotions
E) Reference:http://www.redbooks.ibm.com/redpieces/pdfs/redp4766.pdf(page 4, third last bulleted point on the page)
QUESTIONNO: 16
What does WebSphere Commerce "Customer Interaction Platform" strategy enables businesses to do?
A. Sell on the web.
B. Sell across multiple channels.
C. Connect web and in-store experience.
D. Monitor all customer interactions.

4. What are the 2 Smart Applications examples for IBM Sterling CPQ?

A) Provides Discount Advisor for sales people and calculates Customer Ratings for dynamic approval limits.
B) Provides Discount Advisor for sales people and many CPQ related standard reports.
C) Approval sequence and Customer Ratings for dynamic approval limits.
D) CPQ Datamart and CPQ standard reports.

Solutions: