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SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:

1. Which routing rules for tickets or cases are offered by SAP Service Cloud?
Note: There are 2 correct answers to this question.

A) To a queue
B) To an outbound channel
C) To a team
D) To an employee

2. Which of the following can you use to explore released APIs?

A) SAP Integration Suite
B) SAP Business Accelerator Hub
C) SAP Application Interface Framework

3. In which level of the SAP Business Technology Platform account do you manage your applications, services, and subscriptions?

A) Directory
B) Org member
C) Subaccount
D) Global account

4. You need to perform technical services on equipment located at customer sites.
How can you update the structure of equipment installed at a customer location in SAP Service Cloud?

A) Using workflow rule management
B) Using knowledge base management
C) Using work ticket management
D) Using installed base management

5. You want to automate the build and deployment steps during development.
Which of the following steps are part of a CI/CD pipeline?
Note: There are 2 correct answers to this question.

A) Continuous integration
B) Continuous automation
C) Continuous inspection
D) Continuous delivery

Solutions: