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IBM A2010-591 Exam Syllabus Topics:

IBM Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. A customer is planning to implement IBM SmartCloud Control Desk to automate incident, problem, change, and configuration management processes. The solution must support several non-English UTF-8 languages and the customer prefers the solution is installed on Windows with a MS SQL database.
What are the limitations of language support in this scenario?

A) There are no special limitations. All required language supports can be installed using the product installation media.
B) Using MS SQL UTF-8 is not supported. Localization will be limited to languages supported by the Windows system code page.
C) Using MS SQL UTF-8 is not supported. In order to support non-English languages the special Microsoft language converter has to be installed.
D) If using MS SQL, only one language support can be installed -- either English or non-English.

2. What are two benefits that an IT asset management solution can provide? (Choose two.)

A) Reduce total cost of ownership
B) Increase productivity
C) Real-time asset monitoring
D) Faster software provisioning
E) Increase asset functionality

3. Why does application and infrastructure performance consume an increasing amount of time and attention?

A) Because IT departments have not invested in people, process, and technology skills enablement.
B) Because the cost of infrastructure continues to rise as application complexity decreases.
C) Because the level of complexity and interdependence among the infrastructure, applications, and functions required to deliver business services continues to rise dramatically.
D) Because the application and infrastructure provide no foundation for end-to-end business service automation.

4. Given that an implementation of IBM SmartCloud Control Desk is integrated to a compatible LDAP system, how would the system administrator modify the access privileges of a problem manager?

A) Use the Problem Management module in the IBM SmartCloud Control Desk
B) Use the Security module in IBM SmartCloud Control Desk
C) Alter the security properties in the LDAP system using an LDIF update
D) Modify the profile information access which the problem manager can change on their own

5. Which statement most accurately describes functionality provided by IBM SmartCloud Control Desk?

A) It provides remote control functions that allow administrators/engineers to connect to and remotely operate client devices and servers such as hardware and software-based technologies that enable console access, remote KVM, and power management necessary to support a lights out data center environment.
B) It monitors, measures, and reports discrete resources within an IT environment to ensure optimal and committed performance levels.
C) It provides services for the storing, categorization, searching, and correlation of data about client accounts, solutions, contracts, revenue, organizations, and products.
D) It provides forecasting, tracking, and planning of labor and skills involved in IT processes across a global enterprise.

Solutions: