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IBM C2010-591 Exam Syllabus Topics:

IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. What are two benefits that an IT asset management solution can provide? (Choose two.)

A) Reduce total cost of ownership
B) Increase productivity
C) Real-time asset monitoring
D) Faster software provisioning
E) Increase asset functionality

2. Which solution can help reduce cost and minimize service disruptions through automated service request handling efficient change management, and optimized asset lifecycle management across IT and enterprise domains?

A) A proactive service level agreement modeling and enforcement solution.
B) An automated, self-service catalog for requesting end-to-end service provisioning.
C) An integrated accounting and procurement solution.
D) A comprehensive IT asset and service management solution.

3. Why is an organization chart useful to identify key stakeholders for an IT asset and service management solution?

A) It provides an overview of the key business units which helps identify the unit managers to interview.
B) It outlines the hierarchy and dependencies between departments responsible for IT asset and service management.
C) It identifies the most important key business units using the IT asset and service management solution.
D) It identifies the key business units and teams supporting IT asset and service management processes.

4. Which three processes are implemented using IBM SmartCloud Control Desk - Entry Edition? (Choose three.)

A) Release Management
B) Request Fulfillment
C) License Management
D) Change Management
E) Incident Management
F) Service Catalog

5. Which solution ensures data accuracy through a complete audit and remediation processes out-ofthe-box?

A) IBM Change and Configuration Management Database
B) IBM Remediation and Precision Manager
C) IBM Compliance and Release Management
D) IBM Data Integrity and Audit Manager

Solutions: