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Introduction to Genesys GE0-707: System Consultant, Genesys SIP Server (GCP7-CSIP) Exam

The system consultant qualification can be earned by completing the CIC Core and Interaction Center Certified Engineer Bootcamp exams (GCP7-CSIP). This certification provides the student with the knowledge and skills needed to implement and support the Interaction Center Platform. The student can think about the Customer Interaction CenterTM (CIC) architecture and adapt what they've learned to a device implementation using the Interaction Center Platform.

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Study Guide

Topics of Genesys GE0-707: System Consultant, Genesys SIP Server (GCP7-CSIP) Exam

The Interaction Center Certified Engineer(GCP7-CSIP) certification includes the following Genesys GEO-707 exam dumps:

• New License Generation
• Workgroups ACD Skills
• Managing Licenses
• Installing IC and Interaction Media Server
• Overview of Interaction Center Business Manager
• Post Installation Configuration
• Reporting Tables
• Interaction Center Architecture
• Configure Line Groups
• SIP Station Configuration
• IC Survey File
• Configuring Stations
• Managed IP Phone Configuration and Templates
• DNS Server
• Configuring ACD
• Interactive Update Provider Overview
• License Management and Allocation
• Identify the components of the Interaction Administrator interface
• Log Retrieval Assistant
• Basics of Interaction Supervisor
• Introduction to ACD Tools
• Licensing Users and Stations
• Basics of Interaction Reporter
• Configure Interaction Media Server
• Database Server
• Directory Server
• Using Interactive Update Client
• Dial Plan
• SIP Line Configuration
• Configure Regionalization
• Understanding Lines and Groups
• DHCP
• Codecs
• Using Response Management Libraries
• Configure SIP addresses
• Status Messages, Account Codes, and Wrap-up Codes
• Introduction to PureConnect Application Suite
• Identify key configuration elements at the Default User, Role, Workgroup, and User level
• Site Information
• Overview of Client Templates
• Interaction Center Platform Overview
• Security and Compliance Enhancements
• Understand the configuration options available for ACD/Skills-Based routing
• Managed IP Phone Network Provisioning
• IC Licensing Overview
• Running Setup Assistant
• Configuring Client Button and Queue Columns

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Who should take the Genesys GE0-707: System Consultant, Genesys SIP Server (GCP7-CSIP) Exam

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